Open to opportunities

Tanmay kapoor

@tanmaykapoor

I've built and scaled global developer communities, programs, and advocacy initiatives that drive measurable product adoption.

India

Message

What I'm looking for

I'm looking to build and scale developer and customer communities, turn member feedback into product impact, and create measurable engagement programs across global ecosystems.

At Cloudflare, I built and scaled a global developer and customer community of 300,000+ members across Discord and Discourse. I translated member feedback into actionable product and marketing insights while maintaining community governance and platform health.

I created a ticket-deflection measurement framework that identified a 25–30% community-led deflection rate, helping quantify support cost savings and inform program budgets. I also developed an AI-powered analytics dashboard using Claude and Discord APIs, replacing manual reporting for internal stakeholders.

Previously at Freshworks and Temenos, I grew developer ecosystems through marketplace and portal positioning, enablement programs, hackathons, webinars, conferences, and global meetups. I've owned go-to-market activity, developer feedback loops, community content, onboarding, moderation, and engagement measurement.

Across Microsoft, Capgemini, News Republic, and other roles, I've connected experts, customers, partners, and developers through community programs, digital campaigns, social media, events, and product-focused engagement.

Experience

Work history, roles, and key accomplishments

Community Program Manager

Cloudflare

Sep 2024 - May 2026 (1 year 8 months)

Built and scaled a global developer and customer community of 300,000+ members, managing operations, governance, and platform health. Launched global user group programs and overhauled contribution metrics for MVP and Champions programs.

Community Management Developer Relations Discord Discourse Community Programs Analytics AI Claude Event Management Cross Functional Collaboration

Developer Community Manager

Freshworks

Jan 2022 - Sep 2024 (2 years 8 months)

Managed developer community for Freshworks Platform Marketplace and Developer portal, driving adoption and engagement. Produced developer-focused events and gathered insights to inform product and marketing strategies.

Community Management Developer Relations Marketplace Events Go To Market Sales Enablement

Sr. Community Manager

Temenos

Oct 2017 - Jan 2022 (4 years 3 months)

Set up and drove Temenos Success Community for developers, running enablement programs and global hackathons. Managed community content, moderation, and analytics using Salesforce.

Community Management Developer Relations Salesforce Community Platform Webinars Content Management Analytics

Community Manager

News Republic

Mar 2016 - Sep 2017 (1 year 6 months)

Managed community and mobile user engagement for News Republic app, defining product marketing strategy and driving user adoption. Created content and integrated feedback to improve product.

Community Management Social Media User Engagement Product Marketing Content Creation User Research

Social Media Partner | Community Lead

Capgemini

Mar 2014 - Mar 2016 (2 years)

Created and connected global community of experts, leading influencer program and driving initiatives. Designed B2B digital campaigns to promote service launches.

Community Management Social Media Influencer Programming B2B Marketing Digital Campaigns

Community Support Lead

Microsoft Corporation India

Oct 2011 - Mar 2014 (2 years 5 months)

Drove MVP satisfaction by building relationships and identifying potential MVPs. Managed community webinars, roadshows, and digital campaigns, and reported through quarterly scorecards.

Community Management MVP Program Relationship Management Webinars Digital Campaigns Social Media Analytics

Marketing Executive

Cloud Group Services

May 2011 - Oct 2011 (5 months)

Executed marketing activities for the company.

Executive – Sales and Marketing

Fortis Healthcare

Jun 2008 - Mar 2011 (2 years 9 months)

Handled sales and marketing responsibilities.

Business Development Executive

Matrix Cellular Pvt. Ltd.

Nov 2007 - May 2008 (6 months)

Performed business development activities.

Technical Support Officer

Convergys India Services

May 2004 - Feb 2005 (9 months)

Provided technical support to customers.

Education

Degrees, certifications, and relevant coursework

Institute of Marketing & Management

Post Graduate Diploma in Management, Marketing & IT

2006 - 2008

Activities and societies: Selected to attend a Summer Camp in UK (Aug 2007) organised by IMM on Scholarship. Completed a short course in Management from Millennium City Academy, London Graduate School of Management.

Pursued a Post Graduate Diploma in Management with a focus on Marketing and IT.