K Sandeep Kumar
@ksandeepkumar
Senior Project Engineer at Wipro who improved first-call resolution by 25% while handling complex IT incidents and service desk operations.
IndiaWhat I'm looking for
At Wipro, I serve as the primary escalation point for complex, high-priority incidents and deliver L2 and L3 support across Windows, enterprise software, Active Directory, and Azure. I manage incidents and requests in ServiceNow while tracking service desk KPIs, SLAs, and compliance.
I increased first-call resolution by 25% through handling escalated incidents and led daily service desk operations while achieving SLA compliance. I also trained and mentored new hires and junior engineers, and collaborated on a plant leaf disease detection system that suggested pesticides based on identified diseases.
Experience
Work history, roles, and key accomplishments
Served as the primary escalation point for complex and high-priority incidents, coordinating cross-functional teams to deliver timely resolutions. Delivered L2 and L3 support for Windows, enterprise software, Active Directory, Azure, Unified Endpoint Management, and enterprise applications.
Education
Degrees, certifications, and relevant coursework
Birla Institute of Technology and Science, Pilani
M.Tech
Pursued a Master of Technology (M.Tech) degree, expected to complete in 2025.
KLESPC Jabin Science College, Hubli
B.C.A., Computer Applications
Completed a Bachelor of Computer Applications (B.C.A.) with a focus on Computer Applications (General) in 2021.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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