At DMI, I responded to Help Desk inquiries and provided Tier 1 support for hardware and software issues across Windows OS and Microsoft Office applications. I logged and tracked service requests in ServiceNow, working to resolve issues in alignment with SLAs.
At KenoKozie Services, I was the first point of contact for clients with technical issues. I troubleshot Microsoft 365 applications, document management systems, and security platforms, and performed password resets in Azure AD and Microsoft Active Directory.
At KnATech LLC, I set up meeting and conference rooms with the required technology and trained clients to use it. I also imaged laptops and desktops and documented received equipment in the Access database.
My background also includes customer service and sales roles at Walmart, ADT Security Services, and Brooke Point High School Apple Credit Union Bank. I hold an Associate Degree in Business Administration from Northern VA Community College.
