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Krupa Dafda

@krupadafda

Experienced customer service professional with background in telecommunications.

India
Message

What I'm looking for

I seek a customer-facing role in a team-oriented company where I can apply my telecom customer support experience, grow my communication skills, and take on responsibilities that offer professional development.

I am an experienced customer service professional with practical exposure in the telecommunications sector, having worked with Airtel Zodiac for one year. I hold a B.A. from G.B. Shah College and an M.A. from Gujarat University, which strengthened my communication and analytical abilities.

My work experience includes frontline customer support and related operational tasks at Airtel Zodiac, where I developed strong interpersonal and problem-solving skills. I communicate fluently in Hindi, English, and Gujarati, enabling effective engagement with diverse customers.

I am detail-oriented, adaptable, and committed to continuous learning. My interests in traveling, reading, and writing inform a curious and service-focused professional approach.

I am seeking opportunities where I can apply my customer service experience and communication strengths to contribute to a team-oriented environment and grow professionally.

Experience

Work history, roles, and key accomplishments

Airtel logoAI

Customer Service Representative

Airtel

Worked at Airtel Zodiac for one year providing customer service support and handling subscriber queries to maintain customer satisfaction.

Education

Degrees, certifications, and relevant coursework

GC

G.B. Shah College

Bachelor of Arts, Arts

Completed a Bachelor of Arts degree at G.B. Shah College.

Gujarat University logoGU

Gujarat University

Master of Arts, Arts

Completed a Master of Arts degree at Gujarat University.

Tech stack

Software and tools used professionally

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Krupa Dafda - Customer Service Representative - Airtel | Himalayas