Krunal Patel
@krunalpatel5
I grow SaaS revenue through hands-on onboarding, retention, and account recovery.
IndiaWhat I'm looking for
At Yanolja Cloud Solution, I've owned the full SaaS customer lifecycle across onboarding, adoption, retention, renewals, and expansion. I progressed through four roles over seven-plus years while managing customer outcomes directly.
As Regional Manager for Customer Experience across EMEA, I uncovered a $33,000 annual revenue leak and recovered approximately $31,000 in incremental annual revenue. I also converted an at-risk account into a $3,600-per-quarter expansion and maintained an 85–90% regional renewal and retention rate.
I build practical account-health tools using Python, SQL, Zoho Analytics, Power BI, and automation. Alongside leading and coaching 25 Account Managers, I remain energized by hands-on ownership of customer relationships, escalations, and recoveries.
Experience
Work history, roles, and key accomplishments
Regional Manager - Customer Experience (EMEA)
Yanolja Cloud Solution
Jan 2025 - Aug 2026 (1 year 7 months)
Ran quarterly business reviews with stakeholders, tracking account status and presenting root-cause findings. Identified a process gap causing $33,000 annual revenue loss and recovered $31,000 in incremental revenue.
Onboarding & Support Incharge
Yanolja Cloud Solution
Jan 2024 - Dec 2024 (11 months)
Owned onboarding delivery and adoption outcomes for assigned properties, achieving approximately 70% live-adoption rate. Streamlined third-party payment gateway integration, cutting integration time from 2-3 weeks to 3 days.
Sr. Customer Onboarding & Support Executive
Yanolja Cloud Solution
Jan 2022 - Dec 2023 (1 year 11 months)
Owned onboarding and early adoption for 100+ new properties monthly, acting as primary point of contact through go-live. Built a self-onboarding playbook and training module used by 250+ partners across EMEA.
Deployment Engineer - Cloud Products
Yanolja Cloud Solution
Nov 2018 - Dec 2021 (3 years 1 month)
Personally onboarded 5,000+ properties cumulatively, including a single-month milestone of 300 properties. Advocated customer feedback internally, turning it into a from-scratch invoice self-mapping portal.
IT Manager
Vichaar TV
Aug 2017 - Nov 2018 (1 year 3 months)
Managed IT operations and led an internal support team ensuring infrastructure reliability and timely issue resolution.
Operations Executive
SISA Security
Jun 2016 - Jul 2017 (1 year 1 month)
Coordinated client site visits and resolved client/employee complaints to protect satisfaction and retention.
Hardware and Software Support Manager
SMB System
Jan 2015 - Jun 2016 (1 year 5 months)
Led a team of support specialists delivering technical assistance to end clients.
Technical Tutor
Meclosys Pvt. Ltd.
Jan 2014 - Jan 2015 (1 year)
Delivered cybersecurity training and mentored students in ethical hacking and network security fundamentals.
Education
Degrees, certifications, and relevant coursework
EC-Council
Certified Ethical Hacker (CEH) and Computer Hacking Forensic Investigator (CHFI), Cybersecurity
2013 - 2013
Earned the Certified Ethical Hacker (CEH) and Computer Hacking Forensic Investigator (CHFI) certifications from EC-Council in 2013.
Veer Narmad South Gujarat University
Bachelor of Computer Applications, Computer Applications
2010 - 2012
Pursued a Bachelor of Computer Applications (BCA) from Veer Narmad South Gujarat University, Vapi, from 2010 to 2012.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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