Open to opportunities

Kritika Deol

@kritikadeol

Message

Versatile professional with 4+ years in technical support and administration.

Canada

Message

What I'm looking for

I seek a role that fosters growth, values teamwork, and allows me to utilize my diverse skill set.

I am a versatile and dedicated professional with over 4 years of experience in technical support, administrative coordination, and digital content roles. My journey has been marked by a proven track record of resolving client issues, improving team workflows, and managing effective social media strategies. I pride myself on my strong communication skills and organizational abilities, which have allowed me to deliver exceptional service and engagement in every role I undertake.

Currently, I serve as an Administrative Assistant and Social Media Coordinator at Learn Le Français, where I manage day-to-day administrative functions and develop content ideas that align with our brand identity. My previous experience as a Technical Support Advisor at Intouch CX honed my problem-solving skills, as I resolved complex client technical issues while also training and mentoring new hires. I am passionate about leveraging my skills to enhance team performance and client satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant & Social Media Coordinator

Current

Learn Le Français

Jan 2024 - Present (1 year 6 months)

Managed day-to-day administrative functions, including scheduling, emails, and internal coordination. Developed and executed content ideas for social media channels to align with brand identity.

Social Media Management Content Planning Brand Awareness

Technical Support Advisor L3

Intouch CX

Jun 2021 - Dec 2023 (2 years 6 months)

Resolved complex client technical issues, improving satisfaction and retention. Trained and mentored new hires, enhancing team capability and performance.

Technical Support Customer Service Root Cause Analysis Team Leadership Crisis Intervention

Administrative Assistant

Kawartha Heights Retirement

Dec 2020 - Jun 2021 (6 months)

Managed electronic inquiries and streamlined communication systems. Organized digital databases and enhanced resident satisfaction.

Communication Databases Customer Service

Placement Student

South Asian Canadians Health & Social Services

Jan 2019 - Dec 2020 (1 year 11 months)

Gained practical experience in social services and community outreach. Supported various programs aimed at assisting the South Asian community.

Community Outreach Social Services Program Support Communication Data Entry

Student Worker

Fleming College

Jan 2019 - Dec 2020 (1 year 11 months)

Provided support in diversity initiatives and career/housing services for students. Assisted with administrative tasks and student inquiries.

Administrative Support Student Services Communication Event Coordination

Resident Assistant

Holland Christian Homes

Jan 2019 - Dec 2020 (1 year 11 months)

Assisted residents with daily needs and provided support in a residential setting. Ensured a safe and comfortable environment for all residents.

Customer Service Communication Crisis Intervention

Education

Degrees, certifications, and relevant coursework

St. Theresa’s Convent Sr. Secondary School

High School Diploma, General Studies

Completed secondary education, earning a High School Diploma. Focused on a broad curriculum to prepare for higher education.

S.D. College

Certification, Journalism & Mass Communication

Obtained certification in Journalism & Mass Communication. Studied principles of media, communication strategies, and journalistic practices.

Sir Sandford Fleming College

Diploma, Social Service Worker

Completed a comprehensive program focused on social service work. Gained practical skills and theoretical knowledge relevant to community support and intervention.