Kritika Deol
@kritikadeol
Versatile professional with 4+ years in technical support and administration.
What I'm looking for
I am a versatile and dedicated professional with over 4 years of experience in technical support, administrative coordination, and digital content roles. My journey has been marked by a proven track record of resolving client issues, improving team workflows, and managing effective social media strategies. I pride myself on my strong communication skills and organizational abilities, which have allowed me to deliver exceptional service and engagement in every role I undertake.
Currently, I serve as an Administrative Assistant and Social Media Coordinator at Learn Le Français, where I manage day-to-day administrative functions and develop content ideas that align with our brand identity. My previous experience as a Technical Support Advisor at Intouch CX honed my problem-solving skills, as I resolved complex client technical issues while also training and mentoring new hires. I am passionate about leveraging my skills to enhance team performance and client satisfaction.
Experience
Work history, roles, and key accomplishments
Administrative Assistant & Social Media Coordinator
Learn Le Français
Jan 2024 - Present (1 year 6 months)
Managed day-to-day administrative functions, including scheduling, emails, and internal coordination. Developed and executed content ideas for social media channels to align with brand identity.
Technical Support Advisor L3
Intouch CX
Jun 2021 - Dec 2023 (2 years 6 months)
Resolved complex client technical issues, improving satisfaction and retention. Trained and mentored new hires, enhancing team capability and performance.
Administrative Assistant
Kawartha Heights Retirement
Dec 2020 - Jun 2021 (6 months)
Managed electronic inquiries and streamlined communication systems. Organized digital databases and enhanced resident satisfaction.
Placement Student
South Asian Canadians Health & Social Services
Jan 2019 - Dec 2020 (1 year 11 months)
Gained practical experience in social services and community outreach. Supported various programs aimed at assisting the South Asian community.
Student Worker
Fleming College
Jan 2019 - Dec 2020 (1 year 11 months)
Provided support in diversity initiatives and career/housing services for students. Assisted with administrative tasks and student inquiries.
Resident Assistant
Holland Christian Homes
Jan 2019 - Dec 2020 (1 year 11 months)
Assisted residents with daily needs and provided support in a residential setting. Ensured a safe and comfortable environment for all residents.
Education
Degrees, certifications, and relevant coursework
St. Theresa’s Convent Sr. Secondary School
High School Diploma, General Studies
Completed secondary education, earning a High School Diploma. Focused on a broad curriculum to prepare for higher education.
S.D. College
Certification, Journalism & Mass Communication
Obtained certification in Journalism & Mass Communication. Studied principles of media, communication strategies, and journalistic practices.
Sir Sandford Fleming College
Diploma, Social Service Worker
Completed a comprehensive program focused on social service work. Gained practical skills and theoretical knowledge relevant to community support and intervention.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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