At Williams-Sonoma, Inc., I managed high-volume inquiry queues in internal enterprise support platforms, resolving technical escalations and maintaining rapid response times.
I also made authorized financial account adjustments and transactional corrections under corporate compliance protocols. I used structured troubleshooting to address complex escalations and documented resolution paths for repeat issues.
At RFID HOTEL, I audited customer lock system data in the central CRM, identifying inconsistencies and maintaining data integrity across enterprise client accounts. I also standardized CRM data-entry protocols to improve workflow efficiency.
At CHASE BANK, I processed financial transactions while meeting regulatory and audit requirements, and verified credentials and system authorization levels. I trained clients and team members on digital application features and self-service tools.
