At SPAR, I administered Microsoft 365, Entra ID, Intune, Exchange Hybrid, Teams, SharePoint, and OneDrive while providing remote IT support to users across the U.S. and Canada.
I managed onboarding and offboarding, including accounts, groups, permissions, licenses, mailbox access, and MFA. I also resolved Tier 2/3 hardware, software, email, access, connectivity, and VPN issues.
I supported endpoint security and compliance through Intune configurations and Windows patching, and used PowerShell for repeatable Microsoft administration tasks. I maintained a 97.8% SLA compliance rate while handling approximately 300 monthly support requests.
I also managed licensing, procurement, vendors, and asset lifecycle decisions, helping reduce overall IT costs by 18% while managing approximately $400K in annual technology spend. Earlier systems administration work at SPAR included supporting Windows Server, Exchange, Active Directory, and approximately 200 remote field systems.
