Open to opportunities

Kristine A Álvarez L

@kristinealvarezl

Message

Bilingual customer service specialist with strong project management skills.

Venezuela

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated and detail-oriented professional with extensive experience in managing orders and handling insurance claims within the Durable Medical Equipment (DME) sector. My bilingual abilities in English and Spanish allow me to effectively communicate with a diverse clientele, ensuring exceptional customer service and satisfaction. Currently, I serve as a Customer Service and Enteral/Incontinence Specialist at Barber DME Supply Group, where I have successfully increased the sales presence of our Enteral and Incontinence Supplies branch from 2.5% to 7% over the past year.

My role involves overseeing the ordering process, managing a team dedicated to customer acquisition, and ensuring the accuracy of virtual claim processing. I have a proven track record of organizing and conducting training sessions for company personnel, which has significantly improved our intake and ordering processes. Additionally, my background as a Front-End and Back-End Developer has equipped me with technical skills that enhance my ability to streamline operations and improve overall efficiency in my work.

Experience

Work history, roles, and key accomplishments

Current

Customer Service and Enteral/Incontinence Specialist

Current

Barber DME Supply Group

Jan 2023 - Present (2 years 7 months)

Managed the ordering process for a main company branch, handling 250-500 orders weekly. Systematized the ordering process for Enteral and Incontinence Supplies, increasing sales presence from 2.5% to 7% within 12 months.

order fulfillment Inventory Management Customer Service Billing Regulatory Compliance Project Management Training Vendor Management Data Analysis

Front-End and Back-End Developer

Avanti Way Realty

Jan 2022 - Dec 2023 (1 year 11 months)

Served as a Junior Front-End and Back-End Developer, responsible for SCRUM development. Utilized technologies such as Gitlab, HTML, CSS, Cake.php, Javascript, Ajax, and REST APIs.

Front End Developer Scrum Gitlab HTML CSS JavaScript AJAX REST APIs

Front-End Developer

Ontop Holdings

Jan 2021 - Dec 2021 (11 months)

Resolved visual and functional front-end errors by applying various APIs, languages, and environments. Worked with Gitlab, Angular JS, HTML, CSS, Javascript, Typescript, and REST APIs.

API Integration Gitlab Angular HTML CSS JavaScript TypeScript REST APIs Debugging

Front-End Developer

ChinChin

Jan 2020 - Dec 2021 (1 year 11 months)

Fixed visual and functional front-end errors using various APIs, languages, and environments. Applied skills in Gitlab, Angular JS, HTML, CSS, Javascript, Typescript, and REST APIs.

API Integration Gitlab Angular HTML CSS JavaScript TypeScript REST APIs Troubleshooting

Education

Degrees, certifications, and relevant coursework

Universidad Experimental de la Gran Caracas

Bachelor's degree, Computer Science Engineering

2017 - 2023

Studied Computer Science Engineering at Universidad Experimental de la Gran Caracas. The program provided a comprehensive understanding of computer science principles and engineering applications.

John Hopkins University

Certification, Psychological First Aid

2020 - 2020

Completed the Psychological First Aid course through John Hopkins University on Coursera. This training focused on providing initial support to individuals in distress.