Kristina User

I’m a results-driven Technical Project Manager with a proven track record of leading cross-functional teams to deliver IT projects on time and within scope. At Walser Technology Group, I developed and standardized project management processes that reduced project cycle times by 50% and increased client satisfaction. I lead end-to-end initiatives—network upgrades, SaaS implementations, hardware deployments, and client cutovers to RingCentral phone systems—while coordinating stakeholders and aligning project goals with business objectives.

Before moving into project management, I built strong technical and client support foundations as a Network Engineer/Team Lead and an IT System Analyst. At Spatco Energy Solutions, I led infrastructure upgrades and MDM deployments, ran cost-benefit analyses that drove 20% monthly telecom savings, and provided mentorship as I grew into leadership. Earlier, at Rowan County Department of Social Services, I supported 220+ users with hardware and software issue resolution, served as a liaison and Security Officer for permissions/compliance, and created troubleshooting documentation to reduce recurring support requests.