Open to opportunities

Airem Chavez

@airemchavez

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Customer Service Associate focused on empathetic, person-centered support and problem-solving.

United States

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What I'm looking for

I’m looking for a role where I can use empathetic communication and active listening to support others with dignity. I want a team-focused environment that values calm problem-solving and helps me keep growing toward behavioral health and social work.

I’m a compassionate and dependable customer service professional with more than four years of experience in customer service, retail, and childcare. I communicate with empathy, stay calm under pressure, and build trusting relationships with people from diverse backgrounds.

In fast-paced environments like Kroger and retail settings such as the Salvation Army Family Store and Sprouts Farmers Market, I deliver professional, attentive service. I listen carefully to concerns, resolve issues with empathy, adapt communication to customer needs, and collaborate with teams to keep daily operations running smoothly.

Beyond retail, I bring firsthand understanding of supportive, person-centered care from working as a self-employed childcare provider and through independent housekeeping work. In both roles, I prioritized safety, consistent communication, and reliability—building trust through patience, organization, and strong work ethic.

I’m also pursuing an Associate of Arts with relevant coursework in psychology and sociology, and I’m committed to growing in the behavioral health field. With my passion for mental health and lived experience navigating recovery and mental health services, I want to contribute compassionate, evidence-informed support while continuing toward a Bachelor of Social Work.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Kroger

Jan 2022 - Jan 2025 (3 years)

Delivered customer service in a fast-paced retail environment by listening to concerns and resolving issues with professionalism and empathy. Supported efficient daily operations while building trusting relationships with customers from diverse backgrounds.

Customer Service Active Listening Empathy Conflict Resolution Problem Solving Professional Boundaries Team Collaboration Time Management Multitasking Organization

Sales Associate

Salvation Army Family Store

Assisted customers with purchases while creating a welcoming and respectful shopping experience. Communicated professionally, helped support store operations, and maintained a team-based approach to customer service.

Customer Service Active Listening Professional Boundaries Team Collaboration Time Management Organization

Housekeeping Assistant

Independent Contractor

Provided residential housekeeping services with professionalism and attention to detail. Built trust through consistency and organization while managing responsibilities independently to maintain quality standards.

Organization Time Management Attention To Detail Multitasking

Childcare Provider

Self Employed

Provided attentive, dependable childcare in a safe and supportive environment by building trusting relationships with children and parents. Responded calmly to challenging situations and maintained consistent communication with parents about daily routines and development.

Childcare Active Listening Patience Conflict Resolution Problem Solving Time Management Professional Boundaries

Produce Associate

Sprouts Farmers Market

Helped customers with questions and product selection while maintaining a friendly service approach. Ensured department organization, cleanliness, and food quality standards in a fast-paced environment.

Customer Service Active Listening Time Management Team Collaboration Organization Multitasking Attention To Detail

Education

Degrees, certifications, and relevant coursework

Tarrant County College

Associate of Arts, Psychology and Sociology

Activities and societies: Relevant coursework includes Introduction to Psychology, Introduction to Sociology, Social Problems, Philosophy, and English Composition.

Pursuing an Associate of Arts at Tarrant County College with relevant coursework in psychology and sociology focused on human behavior, stress, mental health, and social problems. Plans to continue to a Bachelor of Social Work.