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Kristen Zamora

@kristenzamora

Client Relations Specialist at Continental Stock Transfer & Trust, supporting stock transfers and improving website usability.

United States

Message

What I'm looking for

I'm ready to grow into more strategic, cross-functional roles in tech-driven teams.

At Continental Stock Transfer & Trust, I handle stakeholder inquiries about stock transfers, lost securities, restrictions, and portal registrations. I coordinate with compliance, SOC analysts, and issuers to resolve escalations accurately.

I support restricted stock account onboarding and maintain accurate documentation. I also collaborated with IT and operations on transfer issues and with marketing to improve website usability.

At General Dynamics Information Technology, I provided Tier 1–2 support to VA users and tracked tickets in ServiceNow. I supported remote troubleshooting, CPRS systems, security certificates, account permissions, and Microsoft licensing.

Earlier, I supported facility operations for Deployed Resources and U.S. Customs and Border Protection, maintaining logistics records and coordinating supplies. At The Educational Alliance, I worked as an Associate Teacher and contributed to family communication through weekly blogs.

Experience

Work history, roles, and key accomplishments

Current

Client Relations Specialist

Current

Continental Stock Transfer & Trust

Oct 2024 - Present (2 years)

Handled 30+ daily inquiries via Dialpad/Hiver CRM, exceeded SLA goals, and delivered white glove support for stakeholders. Resolved escalated issues by coordinating with compliance, SOC analysts, and issuers to ensure regulatory accuracy.

Dialpad Hiver CRM SLA Tracking Escalation Management Compliance Documentation Knowledge Base Stakeholder Management

Helpdesk Technician

General Dynamics Information Technology

Aug 2022 - Aug 2024 (2 years)

Delivered Tier 1–2 support to VA users, resolving technical issues while maintaining 97% SLA adherence. Logged 30+ tickets weekly using ServiceNow and provided remote desktop support with a 98% customer satisfaction score.

ServiceNow Salesforce Citrix Outlook Microsoft Teams Remote Support Troubleshooting SLA Ticketing

Operations Support

Deployed Resources

Jan 2022 - Aug 2022 (7 months)

Served as liaison between facility operations and CBP officers, ensuring accurate daily tracking and reporting of migrant logistics. Oversaw facility pods and coordinated distribution of food, medical, and hygiene supplies.

Documentation Coordination Multilingual Communication Logistics Federal Compliance

Associate Teacher

The Educational Alliance

Aug 2017 - Nov 2019 (2 years 3 months)

Facilitated a nurturing learning environment in a Reggio Emilia-inspired preschool, promoting collaboration and creativity. Curated weekly blogs for families and collaborated cross-functionally with educators and support staff.

Communication Skills Collaboration Curriculum Development Parent Communication Inclusive Education