Kristen Simpson

At Ascellus, I support Salesforce-based workflows, reporting, case-team delivery, turnaround-time tracking, and pre-billing documentation. I partner with Operations, IT, and clinical teams to identify workflow gaps, gather requirements, test automation changes, and improve user adoption.

I've built my healthcare operations experience across Optum, Aetna/CVS Health, Johns Hopkins All Children's Hospital, D2 Laboratory Quality Solutions, and Florida Blood Services. My work has included healthcare data validation, HEDIS auditing, quality assurance, documentation, compliance, specimen processing, and clinical-system workflows in Epic, Cerner, eClinicalWorks, and LIS environments.

I create SOPs, job aids, process documentation, and quality standards, and I train teams on systems, workflows, and quality expectations. I also lead community programs as PTA President, coordinating budgets, partnerships, events, and more than 100 volunteers.