Kristen Pluard

I am a medical billing professional with over 20 years' experience across outpatient and inpatient billing, from coding to submission of 837 claim files and the receipt and posting of EOBs & 835 reimbursement files. I currently work as a Cash Posting Specialist for R1 RCM as part of the Providence Health Services US-Team.

My background includes roles in commercial accounts receivable, office and billing management, and lead billing/clinical support where I utilized the EPIC billing system, implemented a web-based electronic billing application that increased productivity by 50%, and achieved collection goals above 10% for consecutive quarters. I routinely perform cash posting, contractual adjustments, denial management, appeals, claim research, and reconciliation of remittances with bank deposits.

I bring attention to detail, strong organizational and communication skills, and a track record of improving revenue cycle accuracy; I am committed to using my across-the-board billing knowledge to resolve claim issues and support efficient, compliant billing operations.