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Kristen Phelps

@kristenphelps

Senior Implementation Project Manager at CodaMetrix delivering autonomous coding solutions for enterprise health systems.

United States

Message

At CodaMetrix, I manage implementation projects for autonomous coding solutions at strategic client organizations. My current portfolio covers over $2.5 million in ARR and implementation fees, and I track implementation health, adoption, and time-to-value.

At HOPPR and Rad AI, I was the first client engagement or implementation manager hired, creating implementation and customer success processes and documentation. Earlier, I managed healthcare technology implementations at PointClickCare, naviHealth, and MEDITECH, including EHR installations and Oncology and BMV projects.

Experience

Work history, roles, and key accomplishments

Current

Senior Implementation Project Manager

Current

CodaMetrix

Jul 2026 - Present (3 months)

Ensure high-quality implementation of autonomous coding solutions at key strategic client organizations. Manage internal and external project communications, maintaining alignment and clarity on progress, decisions, risks, and next actions.

Smartsheet Microsoft Office Claude Cowork Google Workspace Slack Jira Confluence

Client Engagement Manager

HOPPR

Apr 2025 - Jul 2026 (1 year 3 months)

Served as the primary point of contact for client engagement throughout the partnership lifecycle. Led company-wide migration to and implementation of HubSpot and ServiceHub.

HubSpot Microsoft Office Notion Claude Cowork ServiceHub ALine

Implementation Manager

Rad AI

Sep 2022 - Apr 2025 (2 years 7 months)

Served as a trusted advisor to clients, ensuring successful onboarding, adoption, and long-term engagement. Partnered cross-functionally with Product, Engineering, and Clinical teams to enhance customer experience and satisfaction.

Monday.Com Google Workspace Microsoft Office Linear Jira Slack Zendesk Notion

Project Manager

PointClickCare

Sep 2019 - Sep 2022 (3 years)

Managed customer implementations of PointClickCare's cloud-based EHR according to the Project Management Office's standards. Maintained a portfolio of 50+ projects of varying complexity and duration.

Smartsheet Microsoft Office SharePoint

Project Manager

naviHealth

May 2016 - Sep 2019 (3 years 4 months)

Delivered 25+ complete implementations of naviHealth's portfolio of products, generating over $250,000 in implementation fee revenue and $3+ million in ARR over 3.5 years. Created and managed project plans, led weekly status meetings and monthly executive reviews.

Microsoft Office Salesforce BrightWork Microsoft Project Jira

Senior Applications Specialist

MEDITECH

Oct 2010 - May 2016 (5 years 7 months)

Delivered 30+ successful Oncology and BMV implementation projects for customers of varying size and complexity. Assisted the Pharmacy application team and took on 50+ assigned customers as a Customer Success Manager/Service Specialist.

Google Workspace Jira Meditech