Kristelle Lucero
@kristellelucero
IT Specialist at Infor, providing IT support while pursuing cybersecurity training in network security and threat management.
PhilippinesWhat I'm looking for
At Infor, I work as an IT Specialist. My current role follows experience supporting users and service desks across IT environments.
At Emerson, I worked as an IT Service Desk Analyst. My background includes first- and second-line support across Windows, macOS, and Microsoft 365, along with ticket management and ITIL practices.
At Posiflex Technology Inc., I provided first-line support for POS hardware, including terminals, scanners, printers, cash drawers, and payment devices. I supported clients at Jollibee Food Corporation stores through calls, email, live chat, and a ticketing system, and I’m building cybersecurity knowledge through courses in network security, security operations, and risk management.
Experience
Work history, roles, and key accomplishments
Worked as IT Specialist at Infor.
Worked as IT Service Desk Analyst at Emerson.
Information Technology Help Desk
Posiflex Technology Inc.
Nov 2016 - Mar 2023 (6 years 4 months)
Provide first-line technical support for POS hardware, including terminals, scanners, printers, cash drawers, and payment devices, primarily for clients at Jollibee Food Corporation stores through call, email, live chat, and ticketing system.
Performed repair of IT hardware equipment and peripherals.
Education
Degrees, certifications, and relevant coursework
Infor
Infor 101 (2026)
Mar 2026
Office of the CISO Institute: Cybersecurity Essentials
Apr 2026
IT Security: Defense against the digital dark arts
Jan 2026
Coursera
Google Network Security
Dec 2025
Coursera
Google Cybersecurity Professional Certificate V2
Nov 2025
Google Network Security Specialization
Dec 2025
Assets, Threats, and Vulnerabilities
Nov 2025
Automate Cybersecurity Tasks with Python
Nov 2025
Tools of the Trade: Linux and SQL
Oct 2025
Connect and Protect: Networks and Network Security
Oct 2025
Foundations of Cybersecurity
Oct 2025
Palo Alto Networks
Palo Alto Networks Academy Security Operations Fundamentals
Oct 2025
Play It Safe: Manage Security Risks
Oct 2025
Eulogio "Amang" Rodriguez Institute of Science and Technology, Manila
Bachelor of Science in Computer Technology, Information Technology
2012 - 2017
Coursera
Instructor Network(Introduction to Cybersecurity Fundamentals)
Introduction to Security Principles
Technical Support Fundamentals
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
Job categories
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