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Adonis Amarille

@adonisamarille

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I resolve IT support issues across service desks, accounts, devices, networks, and VDI.

Philippines

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What I'm looking for

I'm looking for an IT support role where I can resolve user issues, manage service desk tickets, support systems and networks, and continue building hands-on technical skills.

I've supported users through service desk and technical support roles at PomeroyPH and National University Dasmariñas, resolving account, device, software, hardware, and connectivity concerns.

At PomeroyPH, I use ServiceNow to manage and document tickets, create knowledge-base guidance, prioritize incidents, and route concerns to the right teams. I assist hospital staff, agents, administrators, and executives through virtual desktop environments.

At National University Dasmariñas, I kept six computer laboratories operational, managed IT asset lending and inventory, installed access points and switches, and supported CCTV, RFID, HRIS, and operating system setup.

I've also handled customer mobile-device troubleshooting at IQOR, documenting cases and escalating unresolved issues to internal engineers. I'm building my IT foundation through training in cybersecurity, Excel, computer systems, networks, and AI.

Experience

Work history, roles, and key accomplishments

ServiceDeskAnalyst

PomeroyPH

May 2026 - Sep 2026 (4 months)

Handled user concerns via ServiceNow ticketing, created documentation and knowledge base articles, and prioritized issues by severity levels P1-P5. Managed Active Directory accounts, set up Microsoft Authenticator, supported VDI environments, and troubleshot VPN and hardware/software issues.

ServiceNow Active Directory Microsoft Authenticator VDI VPN Troubleshooting Documentation Knowledge Base

TechnicalSupport

NU Dasmariñas

Nov 2024 - Jan 2026 (1 year 2 months)

Provided technical support including ticketing system management, Azure MFA setup, computer lab maintenance, software and hardware troubleshooting, asset management, CCTV installation, networking, and OS installation. Also handled ID creation and HRIS registration.

Ticketing Systems Azure MFA Computer Lab Management Troubleshooting Networking CCTV Installation OS Installation Asset Management HRIS RFID

CustomerServiceRepresentative

IQOR

Mar 2023 - Jul 2023 (4 months)

Assisted customers with mobile device troubleshooting, account and plan updates, and sales of additional lines or devices. Documented troubleshooting steps and escalated unresolved issues to internal engineering teams.

Customer Service Troubleshooting Ticketing Systems Sales Documentation