Open to opportunities

joseph dumagdag

@josephdumagdag

IT Support Specialist focused on fast incident resolution, user account management, and enterprise helpdesk reliability.

Philippines

Message

What I'm looking for

I’m looking for a role where I can own enterprise helpdesk troubleshooting and escalation using ServiceNow, collaborate with L2/Infrastructure, and keep improving user experience through fast, accurate resolutions and clear documentation.

I’m a proactive, customer-focused IT Support Specialist with over 2 years of experience delivering deskside and remote support for hardware, software, and network systems. I currently serve as a Level 1.5 Helpdesk Support professional at Accenture, where I manage technical troubleshooting and system configuration across enterprise environments.

Previously, I was a Level 2 Technical Support Representative at Concentrix, serving as an escalation point for QuickBooks users and resolving complex financial discrepancies like payroll processing, account reconciliation, and bookkeeping errors. I document and track high-level resolutions using Salesforce, and I bring strong skills in Windows/macOS, Microsoft 365, Active Directory, and ServiceNow to deliver reliable, customer-first outcomes.