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Krista Centeno

@kristacenteno

Virtual Assistant specializing in debt collection, managing rent-payment accounts and payment plans at Aria Business Solutions.

Ecuador

Message

At Aria Business Solutions (BPO), I managed a real estate company’s database to support monthly rent collections. I communicated with Hispanic tenants in audio settings and worked with debtors on payment plans or debt recovery.

As a Collections Agent for B2B Tech Solutions, I collaborated on accounts with overdue payments and communicated with clients about payment plans and agreements. I also trained new personnel.

My work includes customer service and administrative support, as well as Spanish interpretation for Propio. Through my QA Engineering practicum, I prepared test cases and bug reports, performed manual design verification in Figma, and tested APIs.

Experience

Work history, roles, and key accomplishments

Current

Spanish Speaking Interpreter

Current

Propio Language Access Solutions

Jun 2026 - Present (4 months)

Facilitates communication between non-English speaking parties and healthcare providers, schools, banks, and other entities.

Medical Interpreting Communication Skills Bi lingual

Virtual Representative

Aria Business Solutions

Oct 2025 - Aug 2026 (10 months)

Manages a large database for a real estate company to ensure monthly rent collections. Interprets for Hispanic tenants, trains new personnel, and uses negotiation skills to secure payment plans.

CRM Accounting Software Database Management Negotiation Training Interpretation

Collections Agent

B2B Tech Solutions

Feb 2024 - Oct 2025 (1 year 8 months)

Managed clients with overdue payments, trained new personnel, and maintained constant communication regarding payment plans and agreements.

Negotiation Active Listening Communication Skills Training

Customer Service Advisor

CANTEC

Feb 2023 - Feb 2024 (1 year)

Handled outbound and inbound calls, offered seasonal promotions, provided technical support for mobile and home internet plans, and updated customer files.

Customer Service Technical Support Communication Skills Database Management

Administration and Finance Assistant

Adjuster Express S.A.

Jul 2019 - Nov 2020 (1 year 4 months)

Managed office supplies and handled reception, filing, and distribution of sensitive documentation among company departments.

Administration Document Management Office Management

Legal Department Intern

FINCA BANK ECUADOR

Jul 2018 - Jan 2019 (6 months)

Monitored data and authenticity of contracts and addenda for database upkeep, and held meetings with clients regarding business plans.

Legal Documentation Database Management Client Meetings

Education

Degrees, certifications, and relevant coursework

TripleTen

QA Engineer Program, QA Engineering

Completed a six-month QA Engineer program covering software quality testing, including Python, SQL, Postman, APIs, JIRA, and Android Studio, with nine real-world projects.