Open to opportunities

Krissy Kilcrease

@krissykilcrease

Message

Aspiring IT professional eager to apply technical skills.

United States

Message

What I'm looking for

I am looking for a supportive environment where I can grow my IT skills and contribute to meaningful projects.

I am a dedicated and motivated individual pursuing a Bachelor’s in Computer Science, with a focus on coding and programming. My coursework has equipped me with a solid foundation in computer hardware, software, and programming languages, including HTML, CSS, and JavaScript. I am eager to apply my growing knowledge in an entry-level IT role, where I can gain real-world experience and contribute to a team.

During my time at South Arkansas Community College, I completed hands-on training aligned with CompTIA A+ objectives, where I honed my troubleshooting skills across various operating systems, including Windows, macOS, and Linux. My experience as an Internet Rater at Telus International allowed me to develop my analytical skills, as I evaluated web content to improve user experience and safety online. I am passionate about technology and committed to continuous learning and professional growth.

Experience

Work history, roles, and key accomplishments

Technical Support Training

South Arkansas Community College

Jan 2025 - Dec 2025 (11 months)

Completed hands-on training aligned with CompTIA A+ objectives. Troubleshot and resolved hardware issues (CPUs, RAM, peripherals), OS installs, and software configuration.

CompTIA Software Configuration Windows Linux Zendesk Command Line Visual Studio Code

Internet Rater

Telus International

Jan 2018 - Dec 2023 (5 years 11 months)

Evaluated and rated web content (websites, search results, YouTube videos and comments, etc.) according to established guidelines to improve search results and user experience. Identified and flagged harmful, misleading, inaccurate, and offensive material ensuring adherence to strict safety guidelines.

Data Analysis Content Moderation

Education

Degrees, certifications, and relevant coursework

South Arkansas Community College

Associate of Science, Computer Science

Currently pursuing a Bachelor's in Computer Science with a focus on coding and programming. Gaining knowledge of computer hardware, software, and programming languages (HTML, CSS, JavaScript).

South Arkansas Community College

Associate of Science, Technical Support Training

Completed hands-on training aligned with CompTIA A+ objectives, troubleshooting and resolving hardware issues, OS installs, and software configuration. Worked with Windows, macOS, and Linux environments, using tools including Zendesk, Command Line, and Visual Studio Code.