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Krishna Prasad

@krishnaprasad4

Senior IT Director at MAXIMUS, governing a $100M+ portfolio and delivering 95%+ PI objective attainment.

At MAXIMUS – NY State of Health, I direct a $100M+ portfolio and serve as Release Train Engineer across eight Agile teams. I established scalable PMO governance and executive reporting, helping deliver 95%+ PI objective attainment while reducing dashboard refresh time from 75 minutes to 10.

I own a $25.4M annual operating budget and lead a 96-FTE organization. Across National Grid, Dell Technologies, and Microsoft IT, I established product and program governance, directed technology portfolios, and improved delivery economics, including reducing IT run rate by more than 50% at Dell Financial Services.

Experience

Work history, roles, and key accomplishments

Current

Senior Director, IT Product Management & Program Delivery

Current

MAXIMUS

Sep 2022 - Present (4 years 1 month)

Report directly to the CIO, leading enterprise portfolio governance and technology delivery for a mission-critical public healthcare marketplace under a $1.03B contract. Direct a $100M+ portfolio, own a $25.4M annual operating budget, and lead a 96-FTE organization.

PMO governance Portfolio Management Agile SAFe Release Train Engineer Power BI Smartsheet AWS Snowflake Vendor Management Budget Management Executive Reporting

Senior Manager, IT Product Management

National Grid

Jan 2021 - May 2022 (1 year 4 months)

Established the first product management function in Digital Platforms, including a Product Management Center of Excellence, governance standards, and budget oversight. Owned a portfolio of 22 digital products and developed a business case forecasting $215M in benefits.

Product Management Center Of Excellence Governance Budget Management Agile Stakeholder Management

Senior IT Product Manager

Dell Technologies

Oct 2018 - Sep 2020 (1 year 11 months)

Led a $30M+ eCommerce, customer experience, and support portfolio managing a matrixed team of 10-15 technical program and product managers. Governed hybrid-cloud migration and customer-support modernization, achieving the highest online customer satisfaction score on record.

Product Management Ecommerce Customer Experience Hybrid cloud Program Management PI Planning Lean Budgets

Senior Program Manager

Dell Technologies

Oct 2015 - Oct 2018 (3 years)

Directed risk and credit technology programs across a $15M+ program budget and $12M sustaining portfolio. Introduced SAFe PI Planning and improved cost discipline, reducing IT run rate by over 50% while maintaining application uptime above 99%.

Program Management Risk Management Credit Technology SAFe PI Planning Cost Optimization Financial Services

Senior Delivery Manager & Practice Lead

Dell Technologies

Jun 2013 - Oct 2015 (2 years 4 months)

Led an 80+ person onsite/offshore team across multiple countries delivering a next-generation credit-rating platform and credit-bureau rollouts. Owned engagement P&L and change-request impact analysis, receiving the Customer Excellence Award.

Delivery Management Practice Leadership Credit Ratings P&L management Change Management Team Leadership

Senior Manager, Program Management

Dell Technologies

Dec 2009 - Jun 2013 (3 years 6 months)

Founded the Program Management Center of Excellence, scaling it from 0 to 25+ program managers across 7 countries. Managed 20 direct and 80+ indirect reports within a $30M+ IT portfolio and authored Agile playbooks adopted by a 200+ person organization.

Program Management Center Of Excellence Agile Playbook Development Team Leadership Portfolio Management

Senior Program Manager

Microsoft

Dec 2006 - Dec 2009 (3 years)

Led enterprise programs across Finance, HR, Legal and Corporate Affairs, including a global learning management system for 120K+ users. Standardized governance, established an Architecture Board, and sustained 99% uptime.

Program Management Governance Architecture Review Boards LMS Uptime Management technology strategy

Project, Program, Delivery, and Software Engineering Roles

CSC iSoft Healthcare

Jan 1995 - Dec 2006 (11 years 11 months)

Progressive project, program, delivery, and software engineering roles spanning healthcare clinical systems, sales and marketing, HR applications, CRM, help-desk reporting, and internal business systems.

Project Management Program Management Software Engineering Healthcare Systems CRM HR Software

Project, Program, Delivery, and Software Engineering Roles

GE Thermometrics

Jan 1995 - Dec 2006 (11 years 11 months)

Project Management Program Management Software Engineering Healthcare Systems CRM HR Software

Project, Program, Delivery, and Software Engineering Roles

Intel

Jan 1995 - Dec 2006 (11 years 11 months)

Project Management Program Management Software Engineering Healthcare Systems CRM HR Software

Education

Degrees, certifications, and relevant coursework

SDMIMD

Master of Business Administration (MBA) / PGDM, Systems & Marketing Management

1997 - 1999

Master of Business Administration (MBA) / PGDM with specialization in Systems & Marketing Management, emphasizing Financial Systems & Business Strategy.