Open to opportunities

Krishna Kumar

@krishnakumar2

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Customer Success Associate with 5+ years in Sales and Operations.

Zimbabwe

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What I'm looking for

I am looking for a role that fosters customer engagement and allows for professional growth in a collaborative environment.

With over 5 years of experience in Sales, Customer Success, and Operations, I am passionate about building strong customer relationships and driving brand loyalty. My journey has equipped me with the skills to handle complex customer queries and manage escalations effectively, ensuring that customer satisfaction remains a top priority.

Currently, I work at TurtleShell Technologies, where I provide on-site technical support for an AI-based remote patient monitoring device. My role involves supporting new product development and conducting training sessions for healthcare professionals. Previously, I served as an Associate Customer Experience Manager at Zolo, where I managed sales and operations for over 400 beds, implementing unique sales strategies that significantly increased turnover rates.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Associate

Current

TurtleShellTechnologiesPvtLtd

Apr 2023 - Present (2 years 2 months)

Provided on-site technical support and problem-solving for an AI-based remote patient monitoring device. Supported new product development, conducted product trials, and delivered continuous training to medical staff for product adoption.

Technical Support Product Development Customer Training Problem Solving Escalation Management AI Devices

Associate Customer Experience Manager

ZolostaysPropertySolutionsPvtLtd

Nov 2019 - Jan 2023 (3 years 2 months)

Managed sales and operations for over 400 beds, generating significant monthly turnover. Developed and implemented sales strategies, streamlined customer ticket management, and collaborated with mobile app/website teams to enhance payment efficiency. Liaised with third-party vendors for repair and maintenance, created MIS reports, and analyzed market data to optimize profit.