Open to opportunities

Krishna Khataniar

@krishnakhataniar

Message

Detail-oriented professional with expertise in customer care and sales.

Zimbabwe

Message

What I'm looking for

I am looking for a role that offers growth opportunities and values customer-centric approaches.

I am currently pursuing my Master of Business Administration in Financial Management while leveraging my extensive experience in customer care and sales. My journey began with a Bachelor of Business Administration, where I actively participated in various college activities, honing my leadership and organizational skills.

In my professional career, I have worked with reputable organizations such as Tata AIG General Insurance and HDFC Bank. At Tata AIG, I built strong relationships with branch heads and credit officers, successfully selling general insurance products. My role at HDFC Bank has further enhanced my customer service skills, where I manage loan-related queries and ensure compliance with KYC regulations.

With a strong foundation in managing resources and a keen eye for detail, I am committed to delivering exceptional service and driving results. I am eager to apply my skills in a challenging environment that fosters growth and innovation.

Experience

Work history, roles, and key accomplishments

Current

Officer

Current

HDFC Sales Pvt. Ltd.

Managed loan prepayments, term/EMI changes, and assisted with loan closures and document collection at HDFC Bank Ltd. (Home Loans branch). Responded to customer emails, generated leads for various financial products, and ensured KYC compliance.

Loan Management Customer Support Lead Generation KYC Financial Products

Customer Care Executive

HDFC Sales Pvt. Ltd.

Jan 2020 - Present (5 years 6 months)

Attended to customers at HDFC Bank Ltd. (Home Loans branch) and resolved issues related to interest rates, loan agreement signings, and documentation queries. Processed and updated data for the CLSS under PMAY.

Customer Service Loan Processing Data Entry Documentation

Data Miner

Beverage Trade Network

Oct 2018 - Present (6 years 9 months)

Gathered emails of company executives from breweries, wineries, and distilleries worldwide. Conducted cold calls to potential clients to promote attendance at wine shows, competitions, and seminars, and enhanced their visibility through social media.

Data Mining Cold Calling Social Media Marketing Event Promotion

Relationship Executive (Bancassurance)

Tata AIG General Insurance Co. Ltd.

Jun 2017 - Present (8 years 1 month)

Built relationships with branch heads and credit officers of 30 Bank of Baroda branches in Krishna Vadodara. Successfully sold general insurance products and consistently achieved sales targets.

Relationship Building Sales Bancassurance

Education

Degrees, certifications, and relevant coursework

Indira Gandhi National Open University

Master of Business Administration, Financial Management

Currently pursuing a Master of Business Administration with a specialization in Financial Management. This program focuses on advanced financial concepts and strategic business decision-making.

Maharaja Sayajirao University

Bachelor of Business Administration, Business Administration

Grade: 5.59 CGPA

Activities and societies: Actively involved in various college activities and was part of the organizing team which carried out various events throughout the year.

Completed a Bachelor of Business Administration, gaining foundational knowledge in business principles and management. Actively participated in various college activities, contributing to the organization of multiple events.

Shannen School

High School Diploma, Commerce

Grade: 49.4% (12th grade), 57.4% (10th grade)

Completed 11th and 12th grade with a focus on Commerce as the major field of study. Achieved a final board examination score of 49.4% and a 10th board examination score of 57.4%.