At DCB Bank, I manage mortgage and home loan accounts across delinquency categories, focusing on recovery strategies and reducing write-off cases.
I achieve monthly and quarterly collection targets while maintaining delinquency control across soft and hard buckets. My work also includes field visits for account assessments.
Previously, at Concentrix, I managed Standard Chartered Bank’s secured and unsecured loan collection portfolio, negotiating payment arrangements and resolving outstanding balances.
