At Accenture's Google Cloud Partner Support Desk, I support global partners with onboarding, deal registration, sandbox credits, compliance, access issues, and technical guidance across Google Cloud Platform, Google Workspace, and Chrome.
I've been promoted to Subject Matter Expert after recognition as a Quarterly Performer. I mentor new joiners and low-performing team members, create training aids and process documentation, and collaborate with team leads and QA to reduce escalations and improve partner satisfaction.
Previously, I managed high-priority incidents and technical issues at HCL Technologies, handled international sales and lead-generation calls at ZwickRoell, and supported passenger check-in, boarding, and COVID-19 evacuation operations at AISATS.
