Kricel Joe Basio

KB

Open to opportunities

Kricel Joe Basio

@kriceljoebasio

I lead customer support teams and streamline virtual administrative operations.

What I'm looking for

I'm looking for a role where I can lead teams or provide virtual administrative support, using my experience in customer service, CRM management, scheduling, onboarding, coaching, and operational coordination.

I've led customer support operations at Sutherland, managing teams through coaching, scheduling, KPI management, recruitment, escalation support, and training. I also supported customers across delivery services, insurance FNOL claims, and front-desk environments.

More recently, I've handled driver onboarding and document verification at JuzoGo and provide virtual assistance through calendar and email management, scheduling, CRM updates, reporting, and research.

Experience

Work history, roles, and key accomplishments

JU

Driver Success Manager

JuzoGo

Apr 2026 - Jul 2026 (3 months)

Managed driver onboarding, document verification, support via phone/email/SMS, and SOP creation.

Driver Onboarding Document Verification Customer Support

LI

Insurance Claims Specialist (FNOL)

LiveOps

Feb 2026 - Jul 2026 (5 months)

Handled First Notice of Loss intake, claims documentation, and customer guidance.

Insurance Claims FNOL Documentation

TA

Delivery Support Representative

TaskUs

Oct 2025 - Mar 2026 (5 months)

Provided phone, chat, and email support for delivery customers.

Customer Support Phone Support Chat Email Support

SU

Associate Team Manager

Sutherland

Nov 2022 - Sep 2025 (2 years 10 months)

Led team leadership, coaching, scheduling, KPI management, and recruitment.

Team Leadership Coaching Scheduling KPI Management Recruitment

SU

Lead Subject Matter Expert

Sutherland

Oct 2021 - Nov 2022 (1 year 1 month)

Provided escalation support, mentoring, and training.

Escalation Support Mentor Training

TE

Subject Matter Expert

TELUS

Aug 2019 - Feb 2020 (6 months)

Provided agent support and coaching.

Agent Support Coaching

SA

Customer Service Associate

Saudi Arabia

Jun 2017 - Oct 2019 (2 years 4 months)

Provided front desk and customer service.

Customer Service

Education

Degrees, certifications, and relevant coursework

NT

Nueva Ecija University of Science and Technology

Bachelor of Science, Business Management

Bachelor of Science in Business Management degree from Nueva Ecija University of Science and Technology in 2016.

Tech stack

Software and tools used professionally

Amazon Connect

Salesforce

Google Workspace

Avaya

Canva

Calendly

CapCut

Interested in hiring Kricel Joe?

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