Looking for a job

Kowsalya Balakumar

@kowsalyabalakumar

Message

I lead banking technology programs that improve delivery, quality, and operational efficiency.

India

Message

What I'm looking for

Iam Seeking Senior Project manager and program Manager Role

I've led banking technology Wipro Technologies, managing development, large-scale programs, and 24/7 support environments. At ICON PLC, I delivered ServiceNow integrations and automation that saved over 1 million hours of effort across 100+ changes.

At Wipro, I directed Agile delivery for Lloyds Bank Group programs valued at £1M–£5M, led teams of up to 70 members, and consistently met SLA and quality metrics. I also improved support response efficiency, reduced downtime incidents by 20%, cut escalation delays by 30%, and reduced environment setup time by 25% for Standard Bank of South Africa.

I've built my career from development and testing through technical leadership, quality management, and project management. I use ITIL, CMMI, Lean, SAFe, Agile, risk management, and mentoring to strengthen delivery teams and create measurable service improvements.

Experience

Work history, roles, and key accomplishments

Senior Project Manager

ICON PLC

Jun 2024 - Jun 2026 (2 years)

As Senior Project Manager
 Led end-to-end ServiceNow development projects adhering to quality standards for 100+ changes.
 Collaborated with cross-functional teams to resolve project issues, mitigate risks, and drive seamless implementation.
 Delivered automation through integrations and service improvements contributing to over 1 million hours of effort savings

Project Management Stakeholder Management ServiceNow Risk Management Process Improvement

Senior Project Manager

Wipro technologies

Aug 2015 - Sep 2019 (4 years 1 month)

Directed agile delivery across multiple concurrent projects, leading teams of up to 70 members and ensuring seamless stakeholder communication.
Successfully managed large-scale development programs (£1M–£5M) from initiation through warranty support, consistently meeting SLA and quality metrics for Straight through Payments team adapting to UK regulations.

Agile Delivery Waterfall Project Management Program Management Project Management Estimating Risk Management Statements Of Work Jira Confluence

Support Project Manager

Wipro technologies

Jul 2013 - Jul 2015 (2 years)

*Successfully planned and executed 24/7 environment support for a 70-member team, improving response efficiency and reducing downtime incidents by 20%.
 Delivered consistent leadership across 5 non-production environments, achieving a 95%+ customer satisfaction rating.
 Championed Lean Initiatives that cut environment setup time by 25%

Project Management Risk Management Statements Of Work ITIL Change Management