At Nexio Infotech Private Limited, I manage customer cases and interactions through the Odoo CRM Portal, keeping documentation audit-ready and follow-ups timely. I also build analytical dashboards that give leadership visibility into sales and support performance.
I resolve escalations within the CRM while meeting SLA targets, and design and automate CRM workflows. I also help junior associates build their Odoo CRM and customer support skills.
At Ronchuang Groups, I handled complex escalations for clients across Thailand and the US. I coordinated order tracking, delivery changes, and lost-shipment resolutions, and coached junior associates on process adherence and escalation handling.
At First Insight Software Solutions (I) Pvt. Ltd., I resolved customer cases for US-based customers and handled order, return, refund, and billing-discrepancy issues. I also worked with warehouse and logistics teams on order modifications and shipment tracking, and coached new team members on support processes.
