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Kosisochukwu Udofia

@kosisochukwuudofia

Message

I resolve customer issues, retain subscriptions, and grow accounts through needs-based support.

Canada

Message

What I'm looking for

I'm seeking an opportunity to contribute my communication, research, writing, web application testing, customer support, and attention-to-detail skills to a collaborative team.

At PTZ Inc., I provide technical support by phone, chat, and email, earning a 99% excellent survey rating through a focus on first-call resolution.

I cross-sell products through needs-based conversations and help retain more than 90% of customers considering subscription cancellations.

Previously at First Bank, I exceeded regional targets as a Sales Manager, increased assigned accounts by 120%, and drove 95%+ customer enrollment across digital platforms. I used Salesforce and Slack to support research and relationship-building.

I also bring technical support experience resolving software errors and database queries, along with leadership experience organizing donation drives for autistic and orphanage homes.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Advisor

Current

PTZ Inc.

Jan 2022 - Present (4 years 9 months)

Provided technical support via phone, chat, and email with a focus on first-call resolution, achieving a 99% excellent survey rating. Cross-sold products through needs-based selling and retained over 90% of customers considering cancellation.

Technical Support Customer Service Cross Selling Communication Skills Problem Solving

Sales Manager

First Bank

Jan 2019 - Jan 2022 (3 years)

Achieved top-performing manager status by surpassing targets and ensuring high customer satisfaction. Promoted digital products achieving over 95% enrollment and boosted assigned accounts by 120%.

Sales CRM Salesforce Slack Customer Relationship Management Digital Banking

Team Lead Financial

First Bank

Jan 2018 - Jan 2019 (1 year)

Managed cash transactions including deposits, withdrawals, and transfers, generating substantial income. Ensured ATM reliability with 100% uptime and was promoted to sales manager due to outstanding performance.

Cash Management ATM Operations Financial Transactions Leadership

Technical Support

Donalds Group

Jan 2013 - Jan 2017 (4 years)

Provided remote technical solutions via email and phone for clients using Donalds software. Resolved error messages and database queries, and managed customer complaints leading to high satisfaction and referrals.

Technical Support Remote Support Database Queries Customer Service Problem Solving