stanley kwazuk

Annotated large text, image, and video datasets according to strict project guidelines to train high-accuracy ML models, maintaining 95%+ accuracy while meeting daily production and speed targets. Performed QA checks to correct labeling errors and collaborated with data scientists to refine annotation guidelines for edge cases.

Led and motivated the QA team to ensure departmental target performance and manage individual output in line with company processes. Trained team members on Zoiper/3CX/Microsip call tools, coached how to obtain customer feedback, and regulated schedules while overseeing call operations.

Regulated calls using 3CX and Zoiper/Microsip and identified call quality issues such as insults, poor introductions, and lies. Ensured accurate call handling through consistent QA checks.

Wrote and distributed emails, correspondence memos, letters, and forms, and assisted with preparation of scheduled reports. Developed and maintained filing systems, updated office policies and procedures, and ordered office supplies by researching new deals and suppliers.

Educated business owners on registering with Google My Business (GMB) to improve visibility on Google Maps. Assisted owners and local businesses in creating and maintaining an online presence from anywhere.

Monitored social media marketing performance across email and display advertising campaigns, and managed social media platforms and budgets. Produced campaign performance reports and coordinated with advertising and media experts to improve results.

Earned a B.A (Ed) in English and Literature. Built skills in linguistic analysis and effective communication.