Konstantina Chalkia

In my role at SARKK, I was responsible for overseeing the daily operations of customer service, focusing on order management and returns. I implemented improvements in customer service processes that enhanced overall efficiency across the organization. Additionally, I monitored supplier loading activities to ensure accuracy in shipments, contributing to operational excellence.

At SARKK S.A., I played a pivotal role in establishing the Customer Service department, focusing on recruitment, system implementation, and workflow design. I set key performance indicators (KPIs) to streamline processes and coordinated logistics for customer orders. My efforts in managing customer complaints ensured effective solutions and alternatives were provided, enhancing overall customer sa

In my role at KYSO Α.Ε., I was instrumental in streamlining customer service and operational processes. I focused on inventory monitoring and demand forecasting to ensure stock availability while managing supplier orders and special parts. My efforts contributed to improved operational efficiency and customer satisfaction in a dynamic startup environment.

In my role at Helliniki Legrand, I was responsible for overseeing customer service functions, including order fulfillment and stock management. I collaborated with third-party logistics to ensure efficient delivery and invoicing, while also addressing customer concerns and managing special orders. My focus on problem-solving and effective communication contributed to a seamless customer experience

Customer service, monitoring order’s fulfillment and stock, problem solving, monitor delivering & invoicing, collaborating with 3rd party logistics, managing special orders, evaluating good’s return, reporting.

Launched a dedicated Credit department, which resulted in a 20% reduction in DSO within the first year. Established credit policies and procedures. Monitoring balances, communication with customers for credit issues, evaluation of new customers, reporting.

At VF Corporation, I played a pivotal role in establishing a dedicated Credit department that significantly improved our financial processes. I developed and implemented credit policies, monitored customer balances, and facilitated communication to resolve credit issues. My efforts led to a remarkable 20% reduction in DSO within the first year, enhancing overall cash flow and customer relations.

At VF Corporation, I provided outstanding customer service while managing special orders and collaborating with third-party logistics. My role involved problem-solving and addressing customer complaints, ensuring a seamless experience. I developed strong communication and organizational skills, which were essential in maintaining order management and reporting processes.

Customer service, problem solving with delivering, collaborating with 3rd party logistics, managing special orders, reporting.

Organizing cultural productions, following budget, control and handling ticketing

Customer service, pricing of contracts, handling