Ravina Babhare
@ravinababhare
Data Analyst at TATA Communications, turning telecom OSS/BSS data into MIS reports and actionable business insights.
IndiaWhat I'm looking for
At TATA Communications Ltd. (via Ideas to Impacts), I monitor account health and SLA adherence using Salesforce (SFDC) CRM and MIS dashboards. I prepare account review and network performance reports in Excel, and coordinate network migrations while maintaining SLA compliance.
Previously, at TATA Communications Ltd. (via Lobo Staffing Solutions), I analyzed aging tasks, automated Excel updates, and prepared MIS reports and executive presentations. At Tech Mahindra (via SYSKA), I analyzed CRM and customer data and prepared ORM reports; I’m currently pursuing a Post Graduate Diploma in Data Science at Symbiosis.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
TATA Communications Ltd.
Jul 2026 - Present (4 months)
Monitored account health, SLA adherence, and renewal risk using Salesforce and MIS dashboards. Managed end-to-end customer success for network accounts, driving service adoption and retention.
Operations Analyst
TATA Communications Ltd.
Jan 2023 - Jan 2024 (1 year)
Analyzed aging tasks and produced weekly and monthly MIS performance reports. Automated daily updates and requirement logs in Excel, improving data accuracy and accessibility.
Analyzed CRM and customer data to identify trends and deliver actionable insights. Delivered end-to-end customer support operations and implemented ORM strategies to improve brand sentiment.
Administrative Assistant
Laxmi Mahila Sahakari Sanstha
May 2020 - Apr 2021 (11 months)
Maintained payment tracking records with complete accuracy and conducted monthly audits. Prepared audit reports for management review and coordinated daily customer interactions.
Teacher & Activity Coordinator
St. Rossello's CBSE School
Mar 2019 - Mar 2020 (1 year)
Delivered curriculum instruction while organizing and reporting on academic and cultural activities. Coordinated school events and ensured effective communication with parents, students, and staff.
Education
Degrees, certifications, and relevant coursework
Symbiosis
Post Graduate Diploma, Data Science
Currently pursuing a Post Graduate Diploma in Data Science to strengthen analytical and technical expertise.
Yashwantrao Chavan Maharashtra Open University
Bachelor of Arts, Humanities & Social Science
Completed a Bachelor of Arts in Humanities and Social Science.
Nagpur Flying Club
CPL Aviation Training, Aviation
Completed CPL Aviation Training at the Government Aviation Training Institute.
LAD College, Nagpur University
B.Sc., Electronics
Completed coursework in B.Sc. Electronics.
Maharshi Vidya Mandir
H.S.C. & S.S.C., General
Completed H.S.C. and S.S.C. under the CBSE board.
TATA
Certification, Data Visualization
Completed certification in Data Visualization: Empowering Business with Effective Insights.
TATA
Certification, Data Analytics
Completed certification in GenAI Powered Data Analytics.
Deloitte Australia
Certification, Data Analytics
Completed certification in Data Analytics.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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