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Brijesh Soni

@brijeshsoni

Senior Process Associate at Tata Consultancy Services, creating MIS reports and Power BI dashboards while improving data quality.

India

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What I'm looking for

I'm seeking a higher-level role in a multinational organization.

At Tata Consultancy Services, I validate customer documents, standardize and cleanse data, and prepare MIS reports and Power BI dashboards. I also analyze trends and discrepancies to support decision-making.

I act as an SME in a project, handle a team of 15 employees, and provide training and guidance to new team members. My work includes root cause analysis, process documentation, and supporting process improvement.

Previously, I developed MIS reports and analyzed sales trends at GTPL, supported customers at Vodafone Shared Services Ltd, and managed customer business data at Justdial India Ltd. Earlier, I coordinated logistics and inventory tracking at Emson Industries.

Experience

Work history, roles, and key accomplishments

Current

Senior Process Associate

Current

Tata Consultancy Services

Oct 2022 - Present (4 years)

Validate customer documents, manage requirements, and perform data standardization. Prepare MIS reports and dashboards using Advanced Excel and Power BI, and conduct root cause analysis to resolve data issues.

Excel Power BI MIS Reporting Data Validation Data Quality Management Root Cause Analysis Process Improvement SLA KPI Management Process documentation Stakeholder Communication

Senior Executive

GTPL

Dec 2021 - Sep 2022 (9 months)

Collaborated with sales and operations teams to streamline workflows and improve reporting efficiency. Developed and maintained daily and monthly MIS reports for management review.

MIS Reporting Data Analysis Process Improvement Database Management Cross functional Coordination

Assistant

Vodafone Shared Services Ltd

Jul 2017 - Dec 2021 (4 years 5 months)

Delivered customer support and resolved queries within SLA timelines. Managed customer complaints and prepared monthly MIS reports.

Customer Support MIS Reporting Complaint Management SLA Compliance Process Improvement

Database Executive

Justdial India Ltd

Mar 2016 - Jun 2017 (1 year 3 months)

Managed and updated customer business data, assisted paid clients in optimizing listings, and performed data validation and standardization.

Data Management Data Validation Data Standardization Customer Handling Database Maintenance

Back Office Executive

Emson Industries

Jun 2012 - Dec 2015 (3 years 6 months)

Coordinated logistics operations and inventory tracking, maintained stock records and pricing details, and supported procurement and supply chain activities.

Logistics Coordination Inventory Management Record keeping Procurement Support Administrative Support