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Komal BihaniKB
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Komal Bihani

@komalbihani

I streamline operations, strengthen client relationships, and improve retention across SaaS, transport, and hospitality.

India
Message

What I'm looking for

I'm looking for an operations or customer success role where I can improve workflows, lead client onboarding and retention, resolve complex issues, and contribute directly to service delivery and business growth.

At Kuber Transport, I manage head-office operations and key corporate accounts, improving service delivery timelines by 15%, retaining 95%+ of critical contracts, and reducing overhead by 10%.

Previously at Badho Technologies, I onboarded 70+ FMCG and retail brands onto a SaaS platform, reduced onboarding turnaround time by 75%, and improved client retention by 72% through proactive engagement.

I've also launched and operated a 9-room residential property, coordinated 50+ events, and supported student accommodation onboarding. I enjoy bringing order to fast-moving operations while resolving client concerns and improving day-to-day delivery.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Delhi University logoDU

Delhi University

Bachelor of Commerce, Commerce

2018 - 2021

Bachelor of Commerce degree from Delhi University, completed from 2018 to 2021.

Tech stack

Software and tools used professionally

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