Kofi Owusu-Ansah
@kofiowusu-ansah
Experienced adjudicator and case manager with finance, banking, and technical support expertise.
CanadaWhat I'm looking for
I am an experienced adjudicator and case manager with a strong background in banking, financial services, and technical support. Over a decade in customer service and several years in case management and adjudication have honed my decision-making, stakeholder management, and dispute-resolution skills.
I have delivered results in regulated financial environments as an Investment Representative and Compliance lead, earned merit and recognition awards, and led technology and compliance initiatives. I bring proven ability to design and implement case management plans, collaborate with multidisciplinary teams, and communicate complex entitlement decisions clearly.
I am committed to continuous improvement and process re-engineering, skilled in requirements elicitation and cross-functional collaboration, and proficient with MS Office (Excel, Word, Outlook). I apply a customer-focused, analytical approach to drive recovery, return-to-work outcomes, and operational efficiencies.
Experience
Work history, roles, and key accomplishments
WBAdjudicator
Workplace Safety & Insurance Board
Sep 2024 - Present (1 year 4 months)
Made timely entitlement and eligibility decisions based on legislation and policy, developed and monitored integrated case management plans, and coordinated internal and external resources to facilitate recovery and return-to-work outcomes.
WBCase Manager
Workplace Safety & Insurance Board
Sep 2022 - Sep 2024 (2 years)
Developed and implemented comprehensive case management plans, coordinated interventions with specialty resources, and managed cases to achieve recovery, community integration, and return-to-work results.
WBEligibility Adjudicator
Workplace Safety & Insurance Board
May 2021 - Sep 2022 (1 year 4 months)
Collected and documented claimant and provider information, made eligibility decisions, referred complex cases to specialists, and prevented or resolved disputes through policy-based reconsiderations.
TWExecuted client trading instructions in compliance with policies, maintained KYC and account information, led compliance reporting, and served as technology and site compliance lead to improve processes and tools.
TTOpened and managed personal and non-personal accounts, promoted deposit and credit products, met sales and customer experience targets, and led compliance best-practice implementation for the team.
Advanced Resolution Consultant
Sutherland Global Services
Apr 2014 - Jun 2016 (2 years 2 months)
Provided Tier 3 technical support for AT&T U-verse issues across phone, internet, and TV platforms, developed procedures for complex problems, and managed escalations and customer callbacks to resolution.
Education
Degrees, certifications, and relevant coursework
UWUniversity of Windsor
Bachelor of Liberal Arts and Professional Studies, Information Technology
2009 - 2014
Completed a Bachelor of Liberal Arts and Professional Studies with a minor in Information Technology between 2009 and 2014.
Asanteman Senior High School
West African Senior Secondary School Certificate, Science
2005 - 2008
Completed West African Senior Secondary School Certificate with a focus in Science from 2005 to 2008.
St. Bernadette Soubirous School
Basic Education Certificate, Basic Education
2002 - 2005
Completed Basic Education Certificate between 2002 and 2005.
Availability
Location
CanadaAuthorized to work in
Job categories
Interested in hiring Kofi?
You can contact Kofi and 90k+ other talented remote workers on Himalayas.
Message KofiFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
