At Skylux Travel, I served as the main point of contact for U.S.-based clients, answering questions and following up in writing until each booking was settled.
I resolved complex travel requests, including routing a Jamaican passport holder from Johannesburg to Montego Bay while avoiding transit-visa issues. I also researched and compared flights, hotels, premium cabins, airlines, and aircraft types so clients had accurate information before deciding.
As a freelance business analyst and researcher on Fiverr and Upwork, I clarified client needs and produced written research, including a market research report and a multi-company equity research report. I work independently in remote settings and track customer requests through confirmed resolution.
