Klaus Hermann

Led product and design through two investment rounds, sustaining 425% monthly revenue growth while keeping tech headcount growth at 30% and improving gross margin by 12 percentage points. Designed an AI-driven product discovery workflow that reduced discovery and prototyping cycles to under 1 week each, enabling faster time-to-market across squads.

Built an in-house probabilistic scheduling system that increased maximum clinic occupancy by 70% and improved scheduling conversion by 40 percentage points. Redesigned end-to-end onboarding to cut onboarding SLA from 60 to 25 days (−58%), while automating financial processes to reduce monthly losses from 6% to 0.5% and lower accounts receivable SLA by 25%.

Grew DAU from 20% to 75% and WAU from 35% to 95% in 6 months by prioritizing engagement, usability improvements, and continuous discovery with end users. Increased clinical team operational efficiency by 300% through workflow digitization and purpose-built tooling developed with clinical leadership.

Overhauled self-service payment flows in the app, increasing overdue payments resolved without human contact from 25% to 70%. Reduced login error rate from 15% to 0.5% by redesigning authentication flow, driving a 5% uplift in loan origination, and led implementation of a collections orchestration platform to improve recovery rates by 12% without increasing operational headcount.

Led discovery and development of an internal collections CRM, tripling team efficiency and cutting first-response SLA on WhatsApp from 1 day to 5 minutes. Restructured customer communications to achieve LGPD compliance and improve system availability to 99.5% uptime, and built a financial control platform that reduced accounts receivable SLA by 33% by leading no-code MVPs ahead of formal tech inve

Completed an MBA in Business Administration & Marketing from 2018 to 2019.

Earned a B.A. in International Relations from 2013 to 2016.