Open to opportunities

Claudia Tovar

@claudiatovar

Message

Bilingual medical administrative specialist with expertise in prior authorizations and patient coordination.

United States

Message

What I'm looking for

I seek a patient-focused medical administrative role where I can use my prior-authorization, EMR, and bilingual skills to improve workflows, support clinical teams, and enhance patient satisfaction.

I am a bilingual (Spanish/English) medical administrative professional with extensive experience managing patient intake, prior authorizations, insurance verification, chart management, and front-desk operations in hospital and clinic settings. I bring meticulous attention to detail, strong customer-service orientation, and proven ability to manage multiple tasks under pressure while supporting clinical teams and patients.

Across roles at Stamford Hospital, Connecticut Dermatology Group, and Medical Practice Management, I have streamlined chart workflows, handled authorization processes for procedures and medications, trained and supported staff, and provided translation services to improve patient communication and satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Medical Secretary

Current

Medical Practice Management, LLC

Check in/out patients, manage Epic/ Athena EMR documentation and perform prior authorizations for procedures and medications to ensure timely care delivery and insurance compliance.

Epic Patient Check In Check Out Insurance Verification Medical Scheduling

Front Desk Receptionist

Connecticut Dermatology Group

Dec 2019 - Nov 2022 (2 years 11 months)

Verified insurance and demographics, scheduled appointments, prepared prescriptions and resolved patient issues via call center while providing Spanish translation to improve patient experience.

Insurance Verification Scheduling Call Center Support Prescription Coordination Customer Service EMR

Chart Manager

The Stamford Hospital

May 2006 - Oct 2019 (13 years 5 months)

Managed surgical patient charts from booking through procedure, ensuring required documentation was available at least 3 business days prior to surgery to reduce delays and missing paperwork.

Medical Records Management Document Control EMR Compliance Communication Attention To Detail

Unit Coordinator

The Stamford Hospital

Apr 2010 - May 2013 (3 years 1 month)

Supported ER physicians with call coordination, admissions chart setup, translation and administrative tasks to streamline patient flow and clinician communication.

Admissions Administrative Support Medical Terminology

Registrar

The Stamford Hospital

Apr 2004 - May 2005 (1 year 1 month)

Performed patient registration and cash collection in the ER and Tully Center, verified insurance and explained self-pay options while providing translation services.

Patient Registration Cash Collections Insurance Verification Customer Service EMR Phone Support

Branch Operations Specialist

First County Bank

Jul 2000 - Aug 2003 (3 years 1 month)

Trained and mentored branch staff, supported branch sales goals, ensured regulatory compliance and resolved customer inquiries to maintain operational efficiency.

Staff Training Compliance Customer Service Sales Support Mentoring Process Improvement Regulatory Compliance

Call Center Representative

First County Bank

Jul 1998 - Jul 2000 (2 years)

Promoted bank products, handled telephone transactions, provided loan and mortgage information, and opened select new accounts while pursuing cross-sell opportunities.

Call Center Sales Mortgage Customer Retention Product Promotion

Customer Service Representative

First County Bank

Oct 1996 - Jul 1998 (1 year 9 months)

Supervised and trained tellers, audited checks and money orders, processed client transactions and ensured compliance with audit and treasury procedures.

Account Management Compliance Customer Service