Open to opportunities

Klara Chalovska

@klarachalovska

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Experienced in banking, analysis, compliance, coaching, and social media coordination.

North Macedonia

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What I'm looking for

Seeking an account management role where I can build strong client relationships, drive customer satisfaction, and contribute to business growth by leveraging my communication, problem-solving, and analytical skills within a collaborative and client-focused environment."

I have over 15 years of professional experience with a strong foundation in banking and finance, having held roles in some of Australia’s largest financial institutions such as the Commonwealth Bank and National Australia Bank. My career has centered around business analysis, credit and risk assessment, commercial lending, and managing high-value client portfolios. I’ve built a reputation for making data-driven decisions, delivering tailored financial solutions, and ensuring regulatory compliance.

I began my journey in banking with customer service and analytical roles, where I developed a deep understanding of operational processes and client needs. Over time, I transitioned into more strategic positions such as Commercial Analyst and Portfolio Manager, where I was responsible for managing large portfolios, conducting financial modeling, and leading end-to-end lending processes. I’ve consistently collaborated with internal stakeholders—like risk teams and product specialists—to deliver high-quality, compliant outcomes for business clients.

In recent years, I’ve also explored the digital marketing space as a freelance Social Media Coordinator, helping companies like Peak Profile grow their online presence and generate leads via platforms like LinkedIn, Facebook, and Instagram. This role has allowed me to apply my business acumen in a different context—combining creativity with strategic communication.

What drives me is a passion for process improvement, risk mitigation, and client satisfaction. I enjoy using my analytical and relationship-building skills to support business growth, whether that’s through optimizing operations or developing new pipelines. I’m currently interested in roles where I can contribute to strategic projects, cross-functional collaboration, and digital transformation—especially in financial services or fast-paced industries seeking experienced professionals with a compliance mindset.

Experience

Work history, roles, and key accomplishments

Freelance Social Media Coordinator

Peak Profile

Mar 2023 - Apr 2025 (2 years 1 month)

Developed and executed targeted LinkedIn strategies to attract clients, managed brand presence across social media platforms, and tracked campaign performance using data insights to enhance outreach strategies.

LinkedIn Strategies Social Media Management Content Creation Data Analysis Audience Engagement Recruitment Training

Portfolio Manager (Business Banking)

National Australian Bank (NAB)

Feb 2022 - Aug 2022 (6 months)

Managed a portfolio of high-net-worth business clients, focusing on building relationships, conducting credit analysis, and delivering tailored banking solutions while overseeing the end-to-end lending process.

Client Relationship Management Credit Analysis Financial Modelling Customer Service Business Lending

Commercial Analyst

Commonwealth Bank Australia

Dec 2020 - Feb 2022 (1 year 2 months)

Assessed loan applications and made credit decisions based on financial analysis, conducted annual reviews for compliance, and collaborated with internal teams to deliver tailored financial solutions.

Credit Analysis Financial Modelling Risk Evaluation Portfolio Management Compliance Monitoring

Business Banker/Analyst

Commonwealth Bank of Australia

Apr 2020 - Dec 2020 (8 months)

Assessed lending risks, identified business opportunities, managed client interactions, and prepared reports to support decision-making in the lending process.

Risk Assessment Client Interaction Data Analysis Reporting Business Finance

Commercial Analyst (Commercial Banking)

Commonwealth Bank of Australia

May 2018 - Apr 2020 (1 year 11 months)

Supported Business Bankers in commercial lending activities, assessed risks, prepared credit submissions, and recommended process improvements to enhance operational efficiency.

Commercial Lending Credit Submissions Risk Assessment Process Improvement Operational Compliance

Business Analyst

Commonwealth Bank of Australia

May 2014 - May 2018 (3 years 11 months)

Supported small to medium business portfolios by preparing credit submissions, coordinating deal execution, and ensuring efficient issue resolution in a high-volume environment.

Credit Submissions Deal Execution Issue Resolution Team Collaboration Customer Service

Financial Services Associate

Commonwealth Bank of Australia

Dec 2009 - Nov 2013 (3 years 11 months)

Managed high volume calls, assisted business customers with inquiries, handled escalations, and trained new staff, contributing to improved customer satisfaction and team efficiency.

team development Customer Service Conflict Management Training

Advisor

Institute of Chartered Accountants

Aug 2007 - Jan 2009 (1 year 5 months)

Provided advice and assistance to clients through various channels, working to improve service by identifying trends and concerns.

Client Advisory Trend Analysis Customer Service Communication Problem Solving

Personal Assistant

PriceWaterHouse Coopers

May 2005 - Jul 2007 (2 years 2 months)

Managed diary and travel arrangements, prepared presentation materials, and communicated effectively across the organization while performing various administrative duties.

Diary Management Travel Coordination Presentation Preparation Communication Administrative Support