Open to opportunities

Klajdi Sulo

@klajdisulo

Message

Experienced Deputy Manager with strong client advisory skills.

Albania

Message

What I'm looking for

I seek a dynamic role that offers growth opportunities and values teamwork.

I am a dedicated professional with over a decade of experience in retail and client advisory roles. My journey began in 2011, where I honed my skills as an Operator in the sports betting industry. Since then, I have progressed to become a Deputy Manager at Neptun, where I lead a team and ensure exceptional service delivery.

Throughout my career, I have developed strong communication and organizational skills, managing teams of up to seven individuals. My educational background in Business Administration from the University of Tirana complements my practical experience, allowing me to analyze operational processes effectively and implement quality control measures.

Experience

Work history, roles, and key accomplishments

Current

Deputy Manager

Current

Neptun Ali Demi

Feb 2024 - Present (1 year 5 months)

Currently managing daily retail activities and leading a team to achieve sales targets. Responsible for operational efficiency, staff development, and ensuring high customer satisfaction.

Team Leadership Sales Strategy Customer Service Reporting Analytical Skills

Department Deputy Manager

Neptun Ali Demi

Sep 2021 - Present (3 years 10 months)

Supported the department manager in overseeing retail operations and staff performance. Focused on optimizing sales processes and enhancing the overall customer experience.

Team Management Customer Experience Leadership Analytical Skills Quality Control Microsoft Office

Department Deputy Manager

Neptun Tregu Outlet

Nov 2020 - Present (4 years 8 months)

Assisted in managing daily retail operations and supervised a team of 7+ staff. Ensured departmental goals were met and maintained high standards of customer service and operational efficiency.

Team Leadership Operational Management Customer Service Quality Control Reporting Communication Skills

Client Advisor

Neptun Tregu

Jan 2013 - Present (12 years 6 months)

Advised wholesale clients on product offerings and managed their accounts effectively. Developed strong client relationships and facilitated large-scale transactions within the wholesale department.

Wholesale Client Management Account Management Communication Skills Negotiation Product Knowledge Microsoft Office

Client Advisor

Neptun Tregu Outlet

Aug 2012 - Present (12 years 11 months)

Provided comprehensive client advisory services within a retail outlet environment. Assisted customers with product selection, inquiries, and after-sales support, enhancing the retail experience.

Customer Service Product Knowledge Communication Skills Problem Solving Microsoft Office LogiPos

Online Operator

Sport Betting Company

Sep 2011 - Present (13 years 10 months)

Managed online operations for a sport betting company, ensuring efficient service delivery. Handled customer queries and processed online transactions, maintaining operational integrity.

Customer Support Data Management Problem Solving Communication Skills Microsoft Office Analytical Skills

Client Advisor

Jumbo TEG

May 2011 - Present (14 years 2 months)

Provided expert advice to clients on electronic shelving systems and merchandise. Assisted customers with product selection and inquiries, ensuring high satisfaction in a retail setting.

Sales Support Product Knowledge Communication Skills Customer Service Merchandise Problem Solving

Operator

Sport Betting Company

Jan 2011 - Present (14 years 6 months)

Managed daily operations within a sport betting environment, ensuring smooth execution of betting processes. Handled customer transactions and provided basic operational support.

Customer Service Data Entry Problem Solving Communication Skills Microsoft Office

Education

Degrees, certifications, and relevant coursework

University of Tirana

Bachelor, Business Administration

Studied Business Administration at the Economic Faculty of the University of Tirana. Gained foundational knowledge in business principles and practices.