Kiya King
@kiyaking
Customer service representative at Ecolab who processed 30–40 purchase orders daily using Salesforce and SAP.
United StatesWhat I'm looking for
At Ecolab, I served as a first point of contact for customers, resolving concerns by phone, chat, and email. I processed 30–40 purchase orders daily in Salesforce and SAP.
At Roto-Rooter Plumbing & Drain Service, I managed inbound and outbound calls and email requests. I coordinated with service technicians to resolve incomplete orders, missing information, and required signatures.
At Electro Rent Corporation, I assisted customers with product selection, returns, and payment processing. I entered purchase orders in SAP and worked with sales and logistics teams to address customer concerns and prevent delays.
Experience
Work history, roles, and key accomplishments
Served as first point of contact providing professional customer support across phone, chat, and email. Processed 30-40 purchase orders daily in Salesforce and SAP with high accuracy and efficiency.
Customer Service Associate
Roto-Rooter Plumbing & Drain Service
Oct 2019 - Feb 2022 (2 years 4 months)
Delivered courteous and efficient customer service by managing inbound/outbound calls and customer requests via email. Processed daily work and service orders, coordinating with service technicians to resolve incomplete orders and missing information.
Assisted customers with product selection, returns, and payment processing. Entered purchase orders accurately in SAP and followed up with customers to resolve discrepancies.
Education
Degrees, certifications, and relevant coursework
Moorpark College
Associate, Communications
Associate degree in Communications from Moorpark College, completed in May 2015.
Grover Cleveland High School
High School Diploma, General Education
High school diploma with a general education focus, completed in May 2013.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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