Open to opportunities

Kirill Kuzmin

@kirillkuzmin

Message

Sales customer service rep who resolves complex cases and drives targets.

Russian Federation

Message

What I'm looking for

I’m looking for a role where I can own multi-channel customer resolutions, de-escalate conflicts fast, and support growth by combining sales target performance with accurate CRM/Call Tracking and reliable payment processing.

I’m a Sales Customer Service Representative with over 2 years of professional experience delivering high-volume multi-channel resolution across Phone Support, Chat Support, and Email Support. I consistently resolve complex customer inquiries, de-escalate high-pressure conflict situations, and exceed performance-based sales targets.

I bring strong technical and operational discipline—navigating Windows environments, using Call Tracking Systems, and maintaining 100% accuracy in CRM. In my roles, I’ve managed customer lifecycles from lead generation through Payment Processing, handled billing and service-tier upgrades, and escalated complex router and camera issues while keeping customers moving toward quick resolution.

Experience

Work history, roles, and key accomplishments

Sales Manager

Rostelecom

Jul 2024 - Jul 2025 (1 year)

Managed high-volume multi-channel customer support across phone, chat, and social media for internet and hardware services. Used Windows-based call tracking to process service requests and escalated complex router/camera issues while exceeding sales objectives by integrating payment processing for new service contracts.

Phone Support Chat Support Social Media Support Windows CRM Systems Payment Processing Customer Escalation Sales Target Achievement

Realtor

Tumanov Group

Sep 2023 - Nov 2024 (1 year 2 months)

De-escalated high-pressure buyer-seller conflicts to support contract finalization and payment processing. Guided clients from initial phone support through property presentation and closing while managing multiple leads in CRM and delivering localized email support in English and Russian.