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KK
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Kirill Kuzmin

@kirillkuzmin

Sales customer service rep who resolves complex cases and drives targets.

Russian Federation
Message

What I'm looking for

I’m looking for a role where I can own multi-channel customer resolutions, de-escalate conflicts fast, and support growth by combining sales target performance with accurate CRM/Call Tracking and reliable payment processing.

I’m a Sales Customer Service Representative with over 2 years of professional experience delivering high-volume multi-channel resolution across Phone Support, Chat Support, and Email Support. I consistently resolve complex customer inquiries, de-escalate high-pressure conflict situations, and exceed performance-based sales targets.

I bring strong technical and operational discipline—navigating Windows environments, using Call Tracking Systems, and maintaining 100% accuracy in CRM. In my roles, I’ve managed customer lifecycles from lead generation through Payment Processing, handled billing and service-tier upgrades, and escalated complex router and camera issues while keeping customers moving toward quick resolution.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

TK

TKUIK

Technician, Computer Systems and Complexes

2020 - 2024

Secondary vocational education in Computer Systems and Complexes (Computer Systems) as a Technician from January 2020 to January 2024.

Tech stack

Software and tools used professionally

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