DKDickson Kinny
@dicksonkinny
Dynamic Assistant Manager with expertise in compliance and team leadership.
IndiaWhat I'm looking for
I am a dedicated professional with extensive experience in managing teams and ensuring compliance in fast-paced environments. My journey began as a Senior Customer Service Advisor, where I honed my skills in customer relations and technical support. Over the years, I have progressed to roles such as Compliance Officer and Assistant Manager, where I have successfully led teams, managed operations, and implemented effective strategies to enhance service delivery.
Throughout my career, I have consistently demonstrated my ability to analyze data, conduct audits, and provide training to improve team performance. My achievements include being recognized as a Best Process Leader and a Star Performer, which reflect my commitment to excellence and my capability to drive results. I thrive in multicultural environments and am passionate about fostering a positive workplace culture that encourages growth and innovation.
Experience
Work history, roles, and key accomplishments
Compliance Officer
FOURCLIP TRADING PVT LTD
Jul 2024 - Present (1 year)
Responsible for creating and updating SOPs, conducting EDD for onboarding clients, auditing trades, and monitoring financial transactions to ensure compliance.
FLCompliance Officer
Fourclip Trading Private Limited
Jul 2024 - Present (1 year)
I am handling Compliance Officer role and Trading officer role.
Assistant Manager
ZEBPAY - BLOCK SHRINKHALA PVT LTD
Oct 2020 - Jun 2024 (3 years 8 months)
Managed real-time ticketing, assigned tasks, arranged communications for deposits and withdrawals, and ensured service delivery met SLA requirements.
Technical Support Engineer
ROUTE MOBILE PVT LTD
Jul 2016 - Nov 2018 (2 years 4 months)
Handled high-volume technical support calls, managed traffic monitoring, and provided updates to management while maintaining performance benchmarks.
Relationship Manager
LODHA DEVELOPERS PVT LTD
Nov 2018 - Oct 2020 (1 year 11 months)
Interacted with stakeholders to process home loans, managed client communications, and worked in the Retentions Team to improve client retention rates.
Process Enabler
TATA CONSULTANCY SERVICES
Jul 2015 - Jul 2016 (1 year)
Engaged with customers to explain pension benefits, resolved queries through calls and emails, and ensured customer satisfaction.
Process Leader
CAPITA INDIA PVT LTD
Aug 2013 - May 2015 (1 year 9 months)
Managed a team of advisors, prepared reports, and ensured quality service delivery while meeting SLA requirements.
Senior Customer Service Advisor
FIRST SOURCE SOLUTIONS LTD
May 2010 - Aug 2013 (3 years 3 months)
Assisted customers with technical queries, coordinated repairs, and managed daily workloads while enhancing customer retention.
Education
Degrees, certifications, and relevant coursework
University of Commerce
Commerce
2010 -
Seeking an innovative and challenging career in professional growth while working.
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
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