Kira Anderson

I’m a Customer Service Associate at Barnes & Noble, where I provide individualized support and recommendations to diverse clients while staying calm and focused in fast-paced, high-pressure situations. I handle high-stress moments by de-escalating conflicts and ensuring a safe, positive environment. I also manage sensitive customer information with discretion and professionalism.

In addition to customer service, I’ve completed a Data Entry Intern role at Centro San Antonio, maintaining accuracy and confidentiality in high-volume data entry. I organized and updated records to improve information retrieval and efficiency, and I used MS Excel to track and analyze data that supported program evaluation and client services. I bring strong attention to detail, analytical thinking, and accountability to every task.

My psychology background supports how I show up at work: I’ve built a practical understanding of mental health concepts and crisis intervention strategies through relevant coursework and case studies. I value empathy, active listening, and problem-solving, and I enjoy collaborating with teams to improve outcomes for people. I’m looking for opportunities where I can combine client support and data accuracy to strengthen programs and everyday experiences.