I've coordinated medical interpretation services for Vilsal Language Services and Homeland Language Services, handling 16–25 phone and video encounters daily across Swahili-English healthcare sessions.
I serve as the link between healthcare providers, patients, clients, and interpreters—triaging requests, scheduling appointments, tracking live session status, and protecting confidentiality under HIPAA standards. I use structured clarification and escalation to resolve communication and coordination issues quickly.
At RWS Group and Appen, I coordinated multilingual language-data work across distributed contributor, linguist, and QA teams. I maintained scheduling dashboards, tracked vendor performance and milestones, managed assignments, and improved workflows to reduce turnaround time.
I'm also a Swahili-English translator and Language Coordinator at Future Trans, coordinating 8,000–12,000 words weekly while maintaining terminology consistency, quality expectations, and publication-ready delivery in a fast-turnaround remote environment.
