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KP@kingpillay
Dedicated bartender and customer service professional with extensive experience.
GuyanaI am a dedicated hospitality professional with over a decade of experience in customer service and bartending. My journey began at Gizmos and Gadgets, where I honed my skills in customer relations and sales. This foundation led me to various roles in the hospitality industry, including my recent position as a Bartender at Pegasus Hotel, where I excelled in mixing cocktails and providing exceptional service.
Throughout my career, I have consistently prioritized customer satisfaction, whether it was managing guest relations at Park Vue Hotel or ensuring compliance with health standards as a Galley Attendant on Carnival Cruise Line. My ability to adapt and thrive in fast-paced environments has been key to my success, and I am committed to continuous learning and professional development, as evidenced by my multiple certifications in customer service and business management.
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Work history, roles, and key accomplishments
Carnival Cruise Line
Feb 2020 - Jan 2024 (3 years 11 months)
Performed cleaning and sanitizing of the galley, assisted in food preparation, and ensured proper disposal of garbage and food waste according to USPH standards.
Pegasus Hotel Guyana
Jul 2023 - Oct 2023 (3 months)
Responsible for mixing and serving cocktails and other beverages, managing stock inventory, providing professional customer service, and balancing the cash register.
Taco Loco Mexican Restaurant
Jan 2019 - Jan 2023 (4 years)
Welcomed customers, explained the food and beverage menu, and prepared traditional and in-house cocktails.
Park Vue Hotel
Jan 2018 - May 2019 (1 year 4 months)
Handled guest requests, recorded significant issues, greeted guests, and assisted with check-in and check-out processes.
Gizmos and Gadgets
Jul 2012 - Jan 2017 (4 years 6 months)
Welcomed customers, answered queries, directed calls, closed sales, and provided after-sales services.
Degrees, certifications, and relevant coursework
Secondary School Certificate, General Education
Completed Caribbean Examinations Council with grades in various subjects including Principal of Business, English Language, Mathematics, Social Studies, and Integrated Science.
Certificate, Customer Service
Completed a Certificate for Quality Customer Service Skills.
Certificate, Team Dynamics
Completed a Certificate for Value Academy Team Dynamics Training.
Certificate, Customer Service
Completed training in Exceptional Customer Service.
Certificate, Business Management
Completed a course in 'Sales Rich' business management.
Software and tools used professionally
GuyanaYou can contact king and 90k+ other talented remote workers on Himalayas.
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