At Accenture, I provided chat support while maintaining 95%+ CSAT and managing 40–50 concurrent chats daily. I was recognized as a Top Performer for four consecutive quarters.
I also contributed to process improvements that reduced average handle time by 15%, and mentored eight new team members on protocols and best practices.
At Concentrix, I provided omnichannel support across voice, email, and chat, meeting customer satisfaction, handle time, first-contact resolution, and quality metrics. My experience includes voice and chat support at Accenture and customer service in BPO environments.
