Open to opportunities

Kimberly Villasoto

@kimberlyvillasoto

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Experienced Dental Virtual Assistant with expertise in insurance verification.

Philippines

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What I'm looking for

I am looking for a role that values patient care and offers opportunities for professional growth.

I am a dedicated Dental Virtual Assistant with a strong background in dental insurance verification, billing, and treatment plan creation. My experience in managing patient schedules and verifying insurance eligibility has equipped me with the skills necessary to streamline administrative workflows in dental practices. I excel in processing claims and pre-authorizations, ensuring that patients receive timely and accurate information regarding their insurance coverage.

My previous role as a Dental Receptionist has provided me with a comprehensive understanding of both clinical and administrative operations. I have successfully managed front desk duties, including answering office calls, texts, and emails, while also preparing treatment plans and issuing receipts and necessary documents for patients. My commitment to providing exceptional customer service is evident in my ability to explain complex insurance details and claim statuses to patients, ensuring they feel informed and supported throughout their dental journey.

Experience

Work history, roles, and key accomplishments

Dental Virtual Assistant

MedVA

Jan 2022 - Present (3 years 8 months)

Managed patient schedules and prepared treatment plans. Verified insurance eligibility, answered office communications, and handled claims and pre-authorizations.

Treatment Planning Claims Processing Scheduling

Dental Insurance Customer Service Representative

Legato Health Technologies

Jan 2021 - Present (4 years 8 months)

Confirmed patient insurance eligibility and discussed insurance breakdowns, frequencies, history, and accumulations. Explained claim statuses, payment details, denial reasons, and pre-authorization statuses.

Customer Service Representative

Startek

Jan 2018 - Present (7 years 8 months)

Handled product order concerns including returns, refunds, order status, damages, and replacements for a large e-commerce site. Managed credit card charge disputes and billing information.

Customer Service Order Management Billing Dispute Resolution

Customer Service Representative and IT Service Desk

Accenture

Jan 2015 - Present (10 years 8 months)

Handled issues concerning downloaded applications, in-app purchases, and accidental purchases. Provided basic troubleshooting for apps and phone products, guiding customers through account navigation and troubleshooting.

Customer Service Troubleshooting In App Purchases

Education

Degrees, certifications, and relevant coursework

Central Philippine University

Juris Doctor, Law

Studied law as an undergraduate at Central Philippine University. Gained foundational knowledge in legal principles and practices.

Filamer Christian University

Bachelor Degree, Information Technology

Completed a Bachelor's Degree in Information Technology at Filamer Christian University. Developed skills in various aspects of information technology.