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Kimberly Mahmud

@kimberlymahmud

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Access Technology Operations Manager with expertise in healthcare IT and AI.

United States

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What I'm looking for

I am looking for a role that fosters innovation, collaboration, and strategic growth in healthcare technology.

I am a highly accomplished Access Technology Operations Manager with over 30 years of extensive experience in healthcare IT, revenue cycle management, and emerging Generative AI applications in healthcare. My proven expertise lies in leading enterprise-wide access technology solutions, driving operational efficiencies through AI-powered insights, and managing complex strategic projects from inception to completion.

Throughout my career, I have successfully implemented multimillion-dollar healthcare technology initiatives, serving over 500,000 patients across numerous facilities. I have a strong track record in AI-enhanced project management, team leadership, and strategic stakeholder engagement, which has resulted in significant operational savings and improved service delivery. My commitment to fostering collaboration between operations and IS&T leadership has been pivotal in achieving 100% project success rates and establishing industry-first service models.

Experience

Work history, roles, and key accomplishments

Vice President, Operations, Customer Success & Strategic Partnerships

Staxx Solutions LLC

Oct 2017 - Aug 2025 (7 years 10 months)

Provided strategic oversight for mobile cybersecurity solutions, driving market penetration and securing multi-million-dollar contract renewals with government and telecommunication agencies. Directed global operations integrating AI-powered analytics, developing strategic plans, budgets, and policies for a channel partner network across 45 countries.

Mobile Security Strategic Planning Budget Management Policy Development Channel Partner Management Market Penetration Contract Negotiation Machine Learning

IT Technology Manager, Enterprise Customer Success

Emirates Airlines

May 2011 - Jul 2013 (2 years 2 months)

Managed enterprise IT operations for internal customers across 7 business units, overseeing mission-critical systems implementation with a $10M+ portfolio. Led a team of 15 Technical Software Engineers and Business Analysts to implement full lifecycle solutions and vendor technology projects.

Enterprise IT Critical Systems Project Management Vendor Management Stakeholder Management System Uptime Team Leadership Business Analysis

Regional Diagnostic Imaging IS Manager | Healthcare Customer Success

Kaiser Permanente

Jul 1990 - Jan 2008 (17 years 6 months)

Directed multimillion-dollar healthcare technology initiatives, serving 500K+ patients across 15+ facilities, specializing in customer adoption of radiology information systems and EMR integration. Championed efforts to standardize and streamline Diagnostic Imaging Information Systems (DIIS) integration optimizations.

Healthcare Technology Radiology Information System PACS System Implementation Customer Adoption

Education

Degrees, certifications, and relevant coursework

University of Maryland

Master of Science, Instructional Systems Design

Completed coursework in Instructional Systems Design, focusing on the principles and practices of designing effective instructional materials and experiences.