At INTouch Credit Union, I partner with department leaders and subject-matter experts to assess performance needs and create employee training and support. I develop instructor-led, virtual, and digital learning, including eLearning, job aids, and practice activities.
I translate financial products, policies, regulated processes, and system workflows into practical training. I also support fintech implementations and system enhancements with readiness training, workflow guidance, and post-launch learning support.
I perform UAT for financial-services systems and updates, documenting workflows, test results, and defects while partnering with IT teams and vendors toward resolution. My earlier experience as a Branch Manager gave me firsthand insight into frontline operations, employee coaching, and member service.
